Treatment Coordinator Dental Front Office

Treatment Coordinator – Cumming, GA

Position Overview:

At A Plus Dentistry, we are committed to providing top-tier dental care in a warm and welcoming environment. Our skilled team of professionals ensures that every patient receives personalized treatment.

We are seeking a skilled and compassionate Treatment Coordinator to join our dynamic dental practice as an integral member of our patient care team. The ideal candidate will have a passion for oral health, excellent communication skills, and a commitment to providing top-notch patient care. If you are personable and enjoy building relationships with patients, this office is the right fit for you! We love what we do and it shows in the pride we take in our work.

Job Summary:

You will serve as the main point of contact for all patients and the community. You will answer phones, handle patient inquires, make appointments, and assist with the completion of the patient’s treatment plans. You will be a support person to all staff members and patients while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. All aspects of the job require an exceptional level of customer service and communication skills. Why Join Their Practice?

• Earning potential includes competitive base pay + uncapped incentive plan • State-of-the-art technology (3D scanners, digital X-rays, oral cancer screening) • HEPA filters and air ionizers in every operatory • Stable practice with 20+ years of industry success

Benefits: • Multiple bonus opportunities (eligible after 90 days) • Paid vacation, PTO, and holidays • Health insurance • Continuing education fully paid — take any course you choose • Uniform allowance • Discounted dental benefits for employees, friends, and family

TC Schedule:

Monday – Thursday: 8:00 AM – 5:00 PM Friday: 8:00 AM – 1:00 PM

Responsibilities:

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner • Explain treatment plans, procedures, and costs to patients • Coordinate referrals to specialists or other healthcare providers as needed • Maintain patient records and ensure accuracy of information • Assist with billing and financial arrangements for treatments • Must possess the ability to troubleshoot and resolve problems promptly • Ability to answer internal and external calls in a friendly and helpful manner • Schedule, maintain, and confirm appointments • This role requires computer skills and comfort with navigating multiple applications simultaneously. • Respond to patient billing, financial, and insurance inquiries and directing them to the appropriate department • Post charges and payments to patient accounts accurately with extreme attention to detail

Requirements:

A minimum of 1 year experience is REQUIRED and 3 years experience is preferred as well as knowledge of a wide range of dental procedures. Experience with Dentrix and social media marketing is a plus! If you have marketing/social media management experience, please include details of your experience with your Dental Post Profile.

Skills: exceptional communication, patience, ability to coach, and a professional demeanor.