Dental Front Office

Front Office Admin / Patient Care Coordinator:

About the Role At Westheimer Lakes Dental, you are not just answering phones. You own the schedule, drive patient flow, and help patients move forward with treatment.

What You’ll Own

Schedule Performance:

Keep provider schedules full, including same-day and short-call fills Reduce cancellations and no-shows Maintain strong confirmation rates

Patient Conversion:

Turn inbound calls into booked appointments Convert diagnosed treatment into scheduled visits Follow up consistently on unscheduled treatment

Revenue Support

Review treatment plans and financial options with patients Collect payments and manage patient balances Help drive case acceptance

Front Office Operations

Manage daily front desk flow Manage Open Dental scheduling and patient records Keep communication tight across the clinical and admin teams

Key Metrics You’ll Be Measured On

Schedule utilization Case acceptance Unscheduled treatment follow-up Daily collections vs. production Call-to-appointment conversion rate

What We’re Looking For:

1+ years of dental front office or treatment coordinator experience understanding of PPO insurance and patient financing Proven ability to fill schedules and support production Confident communication skills by phone and in person Organized, fast, and detail-focused

Ideal Candidate: Take ownership without being told Follow up pending items and see through completion or until the job is done Are comfortable discussing money with patients Like hitting targets and improving performance

Compensation

Competitive hourly base, based on experience Performance bonus tied to: Schedule utilization Case acceptance

Office production

Schedule: Part-time or full-time 2–4 days per week Specific days based on office schedule

Why This Role:

Growing practice with room to step into a Business/Office manager role Direct impact on practice growth and performance Clear expectations and measurable results