Dental Front Office

Patient Experience Coordinator / Treatment Coordinator

Are you the kind of person who wants more than “just a job”?

Do you thrive in a fast-paced environment where people genuinely care about excellence, growth, accountability, and creating an incredible patient experience?

At Family Dentistry, we are building something special.

We are a privately owned, relationship-focused dental practice that believes dentistry should feel different — for both patients and team members. We are passionate about creating a positive, high-performing culture where great people can grow personally and professionally while making a real impact every single day.

This is NOT a traditional front desk position.

This is a patient experience + treatment coordination role that directly influences patient trust, case acceptance, office growth, and the overall experience of our practice.

You will be one of the key faces and voices of the office — helping patients feel comfortable, informed, cared for, and confident moving forward with treatment.

If you love connecting with people, communicating clearly, staying organized, and being part of a driven team culture, this could be an incredible fit.

What You’ll Do

Patient Experience & Relationship Building

• Welcome patients with warmth, professionalism, and confidence
• Create a patient experience that feels personal and elevated
• Build trust and long-term relationships with patients
• Help patients feel comfortable, informed, and genuinely cared for

Treatment Coordination

• Present treatment plans clearly and confidently
• Educate patients on recommended care and next steps
• Review insurance estimates and financial arrangements
• Help patients move forward with needed treatment
• Follow up on unscheduled treatment opportunities

Scheduling & Office Flow

• Help maintain a productive, efficient schedule
• Coordinate closely with the clinical team
• Manage scheduling adjustments, confirmations, and communication
• Keep the day running smoothly and proactively solve problems

Financial & Administrative Responsibilities

• Collect payments and review financial options
• Verify insurance eligibility and benefits
• Support accurate patient records and front office systems
• Maintain a clean, organized, welcoming environment

What Success Looks Like

• Patients who trust you and genuinely enjoy coming to the office
• Strong treatment acceptance and follow-through
• A productive, organized schedule
• High attention to detail and ownership
• Being someone the team can consistently rely on

Who You Are

• A confident, positive communicator
• Personable and relationship-oriented
• Organized, proactive, and detail-focused
• Comfortable discussing treatment and finances
• Coachable, growth-minded, and accountable
• Able to thrive in a fast-moving environment
• Someone who takes pride in doing things the right way

Experience

• Dental experience required (minimum 6 months)
• Treatment coordination experience preferred
• Experience discussing finances and insurance is a major plus

What We Offer

• Competitive pay + performance incentives
• Health & vision insurance
• 401(k) with company match
• Paid time off + holidays
• Complimentary dental care (lab fees excluded)
• Ongoing training and development
• A supportive, growth-minded team culture
• A practice that genuinely values its people

If you’re looking for a place where you can grow, contribute, and be part of a team that truly cares about excellence and people, we’d love to meet you.