Dental Front Office

Treatment Coordinator

Location: Simple Dental Employment Type: Full-Time

About Us

At Simple Dental, we believe every patient deserves exceptional dentistry delivered with compassion, honesty, and excellence. We are committed to creating an outstanding patient experience from the first phone call through the completion of treatment. We are looking for a motivated, organized, and patient-focused Treatment Coordinator to become an essential part of our growing team.

Position Summary

The Treatment Coordinator serves as the primary guide for patients as they move through their dental treatment journey. This role is responsible for presenting treatment plans, explaining financial options, coordinating appointments, and helping patients feel confident about moving forward with their care. The ideal candidate is warm, professional, highly organized, and passionate about helping patients improve their oral health.

Responsibilities:

Welcome patients with a positive, friendly, and professional attitude. Review treatment recommendations with patients using clear, non-technical language. Educate patients on the benefits and importance of recommended treatment. Verify dental insurance benefits and accurately estimate patient financial responsibility. Discuss financing options and assist patients with payment arrangements. Schedule treatment efficiently to maximize provider productivity. Coordinate multi-appointment treatment plans and specialist referrals. Follow up with unscheduled treatment to improve case acceptance. Answer patient questions regarding procedures, insurance, and financial policies. Maintain accurate patient records and documentation. Communicate effectively with doctors, hygienists, assistants, and front office staff. Monitor daily production goals and help maintain a productive schedule. Build trusting relationships that create loyal, lifelong patients.

Qualifications:

Previous dental office experience preferred (Treatment Coordinator, Front Office, Dental Assistant, or Office Manager). Knowledge of dental procedures and terminology. Experience with dental insurance verification and benefit breakdowns. Strong communication and customer service skills. Excellent organization and attention to detail. Comfortable discussing treatment plans ranging from preventive care to comprehensive dentistry. Proficient with dental practice management software Open Dental Positive attitude, professionalism, and strong work ethic.

Preferred Qualifications:

Experience presenting treatment plans over $5,000. Knowledge of financing programs such as CareCredit, Cherry, Proceed Finance, or similar. Proven ability to increase treatment acceptance. Sales or hospitality experience is a plus. Success in This Role

A successful Treatment Coordinator will:

Build trust with every patient. Clearly communicate the value of treatment. Help patients overcome financial concerns. Keep the doctor's schedule productive. Maintain high treatment acceptance rates. Deliver an exceptional patient experience.

Compensation & Benefits:

Competitive hourly wage Performance-based bonus opportunities. Paid holidays and paid time off. Continuing education opportunities. Employee dental benefits. Supportive team environment with opportunities for growth.

At Simple Dental, we value:

Integrity in everything we do. Compassion for every patient. Excellence in clinical care and service. Teamwork and accountability. Continuous learning and personal growth.

If you enjoy helping people, thrive in a fast-paced environment, and want to make a meaningful impact on patients' lives while growing your career, we'd love to meet you.