Pediatric Dental Front Office

Receptionist— Turtle Bay Pediatric Dentistry Location: 4275 Miles Road, Suite 102, Sachse, TX 75048 Position Type: Part-Time (Potential for full-time as practice grows)

About Us Turtle Bay Pediatric Dentistry is a fun, friendly, and modern pediatric dental practice focused on delivering exceptional care in a welcoming, child-centered environment. We value kindness, teamwork, and creating memorable experiences for every family who walks through our doors.

Position Summary The Receptionist is the first point of contact for our patients and parents. This role is responsible for creating a warm and professional welcome, managing the daily patient schedule, verifying insurance, coordinating treatment appointments, and supporting smooth office operations. The ideal candidate is positive, reliable, detail-oriented, and enjoys working with children and families.

Key Responsibilities Patient Experience & Communication Welcome patients and parents with a friendly, upbeat attitude

Answer phone calls promptly and professionally

Maintain a clean, organized, and kid-friendly reception area

Provide clear communication regarding treatment plans, appointments, and office policies

Assist parents with new patient forms, online registration, and consent forms

Drop off flyers and business cards at businesses to promote the practice. Therefore, you must have a reliable vehicle

Speaking Spanish fluently is non-negotiable

Scheduling & Administrative Duties Manage the daily schedule for the dentist and hygiene chairs

Confirm appointments, send reminders, and follow up on missed appointments

Coordinate patient flow to ensure minimal wait times

Scan and upload documents into Open Dental

Maintain patient records accurately and securely (HIPAA compliance)

Insurance & Financial Coordination Verify insurance eligibility and benefits (PPO plans)

Enter insurance details into Open Dental accurately

Estimate patient portions and communicate costs to parents

Collect co-pays, deductibles, and outstanding balances

Process payments and generate receipts

Assist with claim preparation or follow-up as needed

Office Operations Assist with daily opening and closing duties

Prepare and track referral forms and school/work notes

Coordinate with clinical team to ensure smooth patient flow

Support marketing efforts (reviews, social media check-ins, flyers)

Perform occasional light office tasks (inventory, mail, deliveries)

Qualifications Previous dental front desk or medical office experience preferred

Knowledge of Open Dental (preferred but not required — training provided)

Understanding of insurance verification and basic billing

Strong verbal communication and customer service skills

Comfortable working in a pediatric environment and interacting with children

Ability to multitask and stay organized in a fast-paced setting

Reliable, punctual, and team-oriented

Speaking Spanish fluently is non-negotable

Personality & Culture Fit We are looking for someone who is:

Warm, patient, and excellent with children

Calm under pressure and solution-oriented

Respectful, trustworthy, and dependable

Positive and enthusiastic about being part of a growing practice

Able to contribute to a fun, family-friendly environment (Turtle Bay theme)

Work Schedule Monday, Tuesday, Wednesday, Thursday, Friday, Saturday (hours based on practice schedule

Compensation & Benefits Competitive hourly rate (based on experience)

Opportunity for bonuses as the practice grows

Email resume to Cole at [sign in to DentalPost to see current contact info]