Dental Front Office

Treatment Coordinator $34,000–$40,000/year Full-Time | No Weekends | No Evenings Steele Creek / South Charlotte

Join a Growing, Patient-Focused Dental Practice Catawba Valley Dental Care is a privately owned, state-of-the-art dental practice in the Steele Creek/South Charlotte area. We are a growing practice focused on providing exceptional dentistry and an exceptional patient experience—and we're looking for a Treatment Coordinator who wants to play an important role in helping our patients receive the care they need.

This is not simply a front-desk position.

Our ideal Treatment Coordinator is someone who is confident discussing treatment and financial arrangements, genuinely enjoys helping people, and is creative and persistent when finding ways to make necessary dental care financially possible for patients.

You will work closely with our doctors and clinical team to help patients understand their recommended treatment, make informed decisions, and move forward with care. You'll also play an important role in keeping our doctors' schedules full and productive.

What You'll Do:

-Present and discuss recommended dental treatment with patients in a clear, confident and compassionate manner -Discuss treatment fees, insurance benefits, financing options and payment arrangements with patients -Help patients overcome financial obstacles and creatively develop arrangements that allow them to proceed with needed treatment -Follow up with patients who have outstanding or unscheduled treatment -Monitor and maintain reports tracking treatment acceptance, outstanding treatment and other key performance metrics -Work with doctors and the scheduling team to maximize doctor schedules and fill open appointments -Assist with insurance verification and understanding of patient benefits

We are looking for someone who is:

-Confident and comfortable discussing money with patients -Creative when solving financial and scheduling challenges -Highly organized and able to manage multiple priorities -Comfortable working with numbers and financial information -A strong communicator with excellent phone and interpersonal skills -Friendly, energetic and genuinely enjoys helping people -A positive, team-oriented person who contributes to a great office culture

Previous dental front-office experience is encouraged.

Treatment coordination, dental insurance, financial coordination, scheduling and/or dental treatment presentation experience is strongly preferred.

Most importantly, we're looking for someone who has the personality, confidence and communication skills to have meaningful conversations with patients about their dental needs and the financial investment required to address them.

Why Join Catawba Valley Dental Care?

We are a privately owned practice that has grown from a single-doctor startup into a thriving multi-doctor practice. We believe that taking great care of our patients starts with taking great care of our team.

You'll have the opportunity to work in a modern, technology-forward practice with a professional team, established systems and a strong reputation in the community.

No weekends. No evenings. Great team. Modern practice. Opportunity to grow.

If you're an experienced dental professional who is organized, outgoing, motivated and confident enough to have the conversations that help patients say yes to the care they need, we'd love to hear from you.