Office Manager Dental Front Office

We are a single-doctor private practice general dentist office seeking an experienced Front Desk Manager to drive growth.

The way you create that growth is by driving the practice toward these core outcomes from the front office:

• Navigating PPO insurance verification and payments
• Increasing new patients in the chair
• Delivering consistent, quality customer experience
• Protecting and maximizing chair time
• Helping patients understand and move forward with recommended treatment
• You will run the front desk solo initially with some support, then expand staffing as the practice grows.

Location

• Carrollton Dentistry
• 1608 W. Hebron Pkwy, Suite 108
• Carrollton, TX 75010

Role Focus

• Increase new patients in the chair through strong scheduling, confirmations, follow-up, and conversion from inquiry → appointment → arrival
• Deliver high-quality customer service (clear communication, helpful and confident guidance, consistent follow-through)
• Maximize chair time by actively managing the schedule: reduce gaps, manage cancellations, fill openings, and maintain a strong reschedule process
• Coordinate treatment and financial conversations: review treatment plans, explain costs, insurance estimates, and patient responsibility, and help patients move forward with care
• Work confidently with dental insurance, including benefit verification and clear, accurate breakdowns for patients
• Ensure patients leave with future hygiene appointments booked
• Support recall efforts as part of overall front-office execution
• Own lab case management end-to-end: maintain a single source of truth, keep records current, and flag/escalate risks early so there are no last-minute surprises

Required Experience

• 5+ years dental front desk experience, including 3+ years in leadership
• Open Dental proficiency required; Dental Intelligence experience preferred
• Demonstrated experience with treatment coordination and insurance benefit explanation
• Proven ability to manage scheduling volume and complexity and protect chair time
• Strong, consistent documentation and follow-through
• Comfortable operating independently and being accountable for measurable outcomes
• Bilingual (English/Spanish) helpful but not required

Compensation & Growth Path

• $28–$34/hour base, depending on experience
• Structured monthly performance bonus tied to front-office growth outcomes
• This role begins without dedicated support staff; the Front Desk Manager will earn the ability to hire and manage additional front-office support once performance metrics support expansion

Benefits

• Paid time off
• Major holidays paid
• Discounted dental care

What This Role Is / Is Not

• This is a growth-driving front desk leadership role
• This is not a receptionist role
• This role owns front-office outcomes, not just day-to-day tasks

To apply: Submit a brief summary of your dental front desk experience, Open Dental experience, and examples of how you’ve helped a practice grow through front-office execution. Final candidates will be asked to verify relevant experience.

Pay: $28.00 - $34.00 per hour

Benefits:

• Employee discount
• Paid time off
• Work Location: In person