Orthodontic Treatment and Financial Coordinator

Job Description

The Treatment & Financial Coordinator plays a critical role in the patient journey by managing all aspects of treatment planning, financial presentation, and insurance coordination. This position is responsible for ensuring patients fully understand their recommended orthodontic treatment, associated costs, and available financial options. The ideal candidate is friendly, detail-oriented, highly organized, and capable of explaining complex information in a clear and compassionate manner.

What you'll do:

• Greet patients with a genuine, welcoming presence
• Present and explain treatment plans and financial options clearly
• Set up and manage payment plans, insurance verification, and billing questions
• Keep patient records, scheduling, and financial documentation organized and accurate
• Coordinate between clinical staff and patients to keep treatment on track

What we're looking for:

• 1+ years in an office, administrative, billing, or financial-coordination role (medical/dental preferred but not required)
• Strong communication skills — you can explain costs and plans without making patients feel talked at
• Organized, detail-oriented, and calm under a busy pace
• A naturally friendly, patient-first personality
• Proficient in Microsoft office systems.

This is a full-time, in-office position (34–40 hours/week) and travels between our Butler, Kittanning, and Sarver offices. The schedule is as follows:

Monday – Butler 10:00am–7:00pm Tuesday – Kittanning 10:00am–6:00pm Wednesday – Butler 8:30am–5:30pm Thursday – Kittanning 8:30am–4:30pm Friday – Sarver 8:30am–4:30pm

One rotating weekday off may be available.

Pay: From $22.00 per hour

Expected hours: 34.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Application Question(s):

• Have you worked with insurance verification, payment plans, or bookkeeping/spreadsheets?
• Are you comfortable discussing costs and payment options directly with clients or patients?
• Do you have at least 1 year of experience in an office, administrative, billing, or financial-coordination role?
• Are you able to reliably commute to our Butler, Kittanning, and Sarver locations as outlined?

Work Location: In person

Customer communication • Dental office • Patient question and concern management • Medical insurance coverage verification • Dental receptionist • Spreadsheets • Greeting customers • Health insurance customer support • Dental insurance • Full-time • Greeting dental patients • Accurate transaction records management • Health insurance • Medical scheduling • Administrative experience • High school diploma or GED • 401(k) • Medical administrative support • Treatment planning support • Financial records management • Paid time off • Financial record maintenance • Debt collection payment plan • Health record tracking • Insurance provider collaboration • Billing issue inquiries • Patient counseling • Productivity software • 401(k) matching • In-person • 1 year • Patient education • Managing patient records • Care coordination • Bookkeeping • Communication skills • Entry level • Patient collections management • Dental care patient education