Office Manager Dental Front Office

Mallard Creek Family Dentistry is a private, patient-centered dental practice located in Charlotte, NC. We pride ourselves on delivering exceptional clinical care and creating a warm, welcoming environment for our patients. Our collaborative team is dedicated to growth, positivity, and high-quality service. We are looking for a skilled leader to help keep our daily operations running seamlessly. Position Overview We are seeking an experienced and motivated Dental Office Manager to lead our team. In this role, you will oversee day-to-day business operations, manage staff workflows, and ensure a smooth, positive experience for every patient who walks through our doors. You will work closely with the practice owners to support team development and optimize practice efficiency. Key Responsibilities • Daily Operations: Oversee front desk flow, patient scheduling, and administrative procedures. • Team Leadership: Supervise, mentor, and schedule front office and administrative staff. Lead morning huddles and regular team meetings. • Patient Relations: Greet patients, resolve inquiries or concerns professionally, and maintain high satisfaction scores. • Financial & Insurance Workflows: Manage patient billing, post insurance payments, & track accounts receivable. • Compliance & Inventory: Maintain strict compliance with OSHA, HIPAA, and office safety regulations. Oversee office supply inventory and ordering. What We're Looking For • Minimum of [3-5] years of experience in a dental office environment, with proven leadership or management experience. • Strong knowledge of dental insurance verification, billing, and treatment coordination. • Proficiency in dental practice management software; Dentrix preferred • Exceptional communication, organization, and interpersonal skills. • A positive, proactive problem-solver who leads by example. Compensation & Benefits • Paid Time Off (PTO) • Retirement plan (401k with matching) • Medical & Dental benefits • Supportive, team-oriented work culture • How to Apply: Please submit your resume and a brief introduction telling us why you would be a great fit for our team.