Pediatric Dental Front Office

About the Position Children’s Dental Health Center is seeking a friendly, organized, and dependable Patient Coordinator to join our growing pediatric dental team. This position plays an important role in creating a positive experience for children and families while helping maintain efficient daily office operations.

The ideal candidate is compassionate, dependable, organized, and enjoys working with children and families. This role is important in helping create a smooth, positive experience for every patient visit while supporting the overall success of the practice. Spanish-speaking ability is a plus.

Work Schedule Monday-Wednesday (8-5 PM); Thursday (8-12 PM) No weekends Part-time or Full-time

Responsibilities -Maintain patient flow from check-in through check-out -Schedule, confirm, and manage patient appointments -Answer phones and assist patients and parents with questions -Verify dental insurance eligibility and benefits -Review treatment estimates and payment options with families -Collect payments and assist with accounts receivable follow-up -Submit and track insurance claims -Maintain accurate patient records and documentation -Coordinate with clinical team to support daily schedule efficiency -Help create a welcoming and positive environment for children and families -Assist with additional administrative and office duties as needed

Additional Preferred Skills -Friendly and professional communication with parents, children, and team members -Strong phone etiquette and confidence handling multiple phone lines -Ability to stay calm and organized during busy patient schedules -Comfortable discussing financial arrangements and payment options -Team-oriented attitude with willingness to help where needed -Reliable attendance and punctuality -Ability to maintain patient confidentiality and professionalism -Spanish-speaking ability is a plus

Daily Duties May Include -Greeting patients and families with a positive attitude -Reviewing patient paperwork and updating records -Managing recall and continuing care appointments -Following up on unscheduled treatment plans -Assisting with schedule optimization and filling openings -Monitoring accounts receivable and insurance aging reports -Communicating with insurance companies regarding claims and benefits -Helping maintain a clean, organized, and welcoming front office environment

Qualifications -Dental or medical office experience preferred -Pediatric dental experience is a plus -Strong communication and customer service skills -Organized, detail-oriented, and dependable -Ability to multitask and work efficiently in a busy office -Knowledge of dental insurance and billing preferred -Experience with Microsoft Word and Excel -Comfortable learning dental software systems -Spanish-speaking

Compensation & Benefits -Competitive hourly pay based on experience -Bonus opportunities may be available -Retirement plan options -Paid holidays and PTO -Basic dental benefit

Experience -Dental office: 1 year preferred -Customer service: 1 year preferred -Computer skills including typing, Microsoft Word, Excel, and dental insurance websites