Dental Front Office

✨ We’re Hiring: Dental Front Office Receptionist / Patient Care Coordinator ✨ Growth Track Opportunity | Brand-New Dental Practice in South Charlotte

Toothology Dental is looking for an experienced, polished, and highly organized Dental Front Office Receptionist / Patient Care Coordinator to join our brand-new private practice in South Charlotte.

This is not a basic front desk position.

We are looking for someone with real dental front office experience who wants to grow with the practice, take ownership, and eventually develop into a larger leadership role as the office expands.

The right person will be one of the first voices patients hear, one of the first faces they see, and one of the key people helping shape the patient experience, office systems, communication flow, and front office culture from the beginning.

We are a one-doctor, modern dental office focused on comprehensive dentistry, implants, cosmetics, digital technology, and an elevated patient experience. We want someone who is warm with patients, confident with systems, comfortable discussing treatment and finances, and excited to help build something the right way.

As the practice grows, this role can grow too. More opportunities will come over time, and we want someone who sees the value in being part of the foundation early.

🌱 The Big Picture

This position is ideal for someone who already understands the dental front office and is ready for more responsibility.

We want someone who can help create a smooth, organized, patient-centered experience from the first phone call to checkout. Someone who can manage details, communicate clearly, protect the schedule, understand insurance, follow up with patients, and help the practice continue moving forward.

You do not need to be perfect at everything on day one, but you do need to be experienced, coachable, dependable, and willing to grow.

📌 What You’ll Own

• Greeting patients with warmth, professionalism, and confidence • Answering phones and helping patients feel taken care of from the first call • Scheduling new patients, hygiene visits, treatment visits, and follow-ups • Confirming appointments by phone, text, and email • Managing check-in and check-out efficiently • Verifying dental insurance benefits and updating insurance information • Helping prepare copays and patient estimates • Submitting, tracking, and following up on insurance claims • Assisting with billing questions, payments, and financial conversations • Presenting treatment plans when needed • Helping patients understand their next steps, insurance benefits, and payment options • Supporting hygiene recall and patient reactivation • Communicating with the clinical team to keep the day running smoothly • Protecting the schedule and helping reduce last-minute openings • Identifying ways to improve systems as the practice grows

🎯 What We’re Looking For

• Minimum 1–2 years of dental front office experience required • Dental experience is non-negotiable for this role • Strong understanding of dental insurance, claims, and patient billing • Comfortable discussing treatment costs and payment options • Experience with treatment presentation is strongly preferred • Excellent communication skills in person and over the phone • Warm, friendly, polished, and professional demeanor • Strong computer skills and ability to learn new systems quickly • Organized, detail-oriented, and able to multitask without losing focus • Positive attitude and team-first mindset • Dependable, punctual, and accountable • Able to work independently without constant supervision • Comfortable in a growing office where systems will continue to develop • Willing to take ownership and grow into more responsibility over time

💻 Software & Technology

We will be using:

• Dentrix Ascend practice management software • Digital patient forms and communication systems • Digital X-rays • CBCT imaging

Experience with Dentrix Ascend is a plus.

⭐ Bonus Points If You Have Experience With

• Dental insurance coordination • Claims follow-up • Treatment presentation • Case acceptance • Scheduling for production goals • Hygiene recall and reactivation • Patient financing • Social media or patient communication platforms • Spanish bilingual communication

Spanish bilingual is not required, but it would be a major plus.

🤝 You Might Be a Great Fit If You Are…

• A true people person who can make patients feel welcome and comfortable • Experienced in dental front office systems and ready to keep growing • Confident discussing insurance, balances, and treatment costs professionally • Organized enough to keep the schedule, paperwork, claims, and communication moving • Positive, calm, and solution-focused during busy days • Someone who takes pride in doing things correctly • Comfortable being part of a new practice where your input matters • Interested in growing into a lead front office or management role over time • Excited to help build a practice, not just work in one

💰 Compensation & Benefits

• Competitive pay based on experience: $23–$28/hour • Higher compensation may be considered for candidates with strong dental front office, insurance coordination, treatment presentation, and leadership experience • Paid time off + holidays • Dental benefits for employee and family • Continuing education / professional development support • Opportunity to grow into a larger leadership role over time

🗓 Schedule

Monday, Wednesday, Friday, and 2 Saturdays per month. Subject to change as the practice grows.

📩 To Apply

Please send your resume — we’d love to hear from you and learn more about your dental front office experience and what you’re looking for in your next opportunity.