Dental Office Manager

Job Title: Dental Office Manager / Treatment Coordinator

**Employment Type:** Full-time

We are a growing, patient-centered dental practice in Long Beach seeking a dynamic, results-driven **Dental Office Manager** who also excels as a **Treatment Coordinator**. This hands-on leadership position is perfect for a goal-oriented professional who thrives on hitting (and exceeding) monthly production and collection targets while ensuring exceptional patient experiences and smooth office operations.

The ideal candidate is a proven leader with deep dental industry knowledge, strong people skills, and a track record of driving practice growth through effective treatment presentation, financial coordination, and team motivation.

Key Responsibilities

• **Lead daily office operations** — Oversee front desk, scheduling, team performance, inventory, compliance (including HIPAA and California dental regulations), and overall workflow to maximize efficiency.

• **Drive production and collections** — Set and aggressively pursue monthly/quarterly production and collection goals; monitor key metrics (e.g., case acceptance rates, accounts receivable, daily production); implement strategies to reduce no-shows, fill schedules, and collect patient portions promptly.

• **Treatment coordination & case presentation** — Present treatment plans to patients (or co-present with doctors); educate patients on recommended procedures, benefits, and value; address objections; explain insurance coverage, financial options (including third-party financing); secure financial commitments; and coordinate multi-step treatment scheduling.

• **Patient experience & relationships** — Serve as the primary point of contact for complex patient concerns; ensure every patient leaves informed, confident, and scheduled for next steps; follow up on unscheduled treatment to boost case acceptance.

• **Team leadership & development** — Hire, train, mentor, and motivate administrative and clinical staff; conduct team huddles/meetings; perform performance reviews; foster a positive, high-performance office culture focused on goals and accountability.

• **Financial & administrative oversight** — Manage billing, insurance claims, accounts receivable/payable, payment plans, and end-of-day reconciliations; ensure accurate documentation and use of practice management software

• **Other duties** — Collaborate closely with doctors on treatment planning; maintain office compliance; manage marketing/recare efforts; resolve issues proactively to support practice growth.

Qualifications & Requirements

• **Minimum 3-5 years of experience** in dental office management, treatment coordination, or a closely related role in a general or specialty dental practice (required — prior experience in both leadership and treatment presentation strongly preferred).

• Proven track record of successfully hitting/exceeding production and collection goals in a dental setting.

• Strong knowledge of dental procedures, terminology, insurance verification/benefits, and financial arrangement options.

• Excellent communication, sales/motivational, and objection-handling skills — you must be comfortable presenting treatment plans and closing cases.

• Proficiency with dental practice management software (Dentrix, Eaglesoft, etc.) and Microsoft Office.

• Goal-oriented mindset with strong analytical skills to track metrics and implement improvements.

• Leadership experience — ability to motivate teams, handle conflict, and drive accountability.

• High school diploma required; dental-related certification (e.g., RDA, treatment coordinator training) or additional education a plus.

• Must be eligible to work in the United States and comply with California dental practice regulations.

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Customer follow-ups • Objection handling (sales technique) • Patient follow-up care • Patient scheduling systems • Accounts receivable optimization • Team member evaluation • Health insurance claim processing • Dental office • Patient question and concern management • Patient flow optimization • HIPAA compliance management • Dental care patient counseling • Accounts receivable management • Medical insurance coverage verification • Inventory management • Caseload management • Regulatory compliance • In-person customer service • Operations coordination planning • Practice management software • Dental insurance • Health insurance plan information • HIPAA • Full-time • Patient complaint handling • Performance feedback (performance evaluation method) • Mid-level • 3 years • Health insurance • Medical scheduling • Administrative experience • High school diploma or GED • Sales presentations • Dental insurance • 401(k) • Team development • Hiring • Patient experience leadership • Analysis skills • Clinical staff training • Dental terminology • Accounts payable management • Professional development support • Financial operations management • Presentation skills • Paid time off • Clinical training • Clinical staff mentoring • Team training • Debt collection payment plan • Registered Dental Assistant • Dentrix • Eaglesoft • Conflict management • Healthcare practice operations management • US work authorization • Leading team collaboration initiatives • Multidisciplinary team collaboration for treatment planning • Time-based sales targets • Dental treatment planning • Insurance provider collaboration • Productivity software • In-person • Healthcare treatment • Patient education • Closing sales leads • Leadership • Medical debt collection accounts • Payment processing in medical billing systems • Team motivation (leadership skill) • Balancing end-of-day transactions • Sales follow-up • Marketing • Collections account management • Patient collections management • Clinical program staff coordination