Experienced Dental Treatment Coordinator

We are seeking a highly skilled and experienced Dental Treatment Coordinator to join our growing practice. This position is ideal for a results-driven dental professional with a strong background in treatment presentation, dental insurance, patient financing, and front office operations.

Primary Responsibilities

• Present comprehensive treatment plans and educate patients on recommended care.
• Calculate patient financial responsibility, prepare accurate treatment estimates, and discuss payment options.
• Confirm insurance eligibility and benefits, obtain pre-authorizations, and understand frequency limitations, downgrades, exclusions, and annual maximums.
• Submit and track pre-treatment estimates and coordinate with insurance carriers as needed.
• Schedule treatment efficiently to maximize provider productivity and meet production goals.
• Collect patient payments, post transactions accurately.
• Maintain accurate electronic patient records, treatment notes, and financial documentation.
• Review unscheduled treatment and follow up with patients to improve case acceptance.
• Coordinate communication between providers, clinical staff, and patients to ensure seamless treatment delivery.

Required Experience

• Minimum 2 years of dental front office experience.
• Demonstrated experience presenting treatment plans and increasing case acceptance.
• Strong knowledge of PPO dental insurance plans, including benefit breakdowns, pre-authorizations, claim processing, and coordination of benefits.
• Experience preparing accurate treatment estimates and financial arrangements.
• Ability to read and interpret dental charts, treatment plans, and clinical notes.
• Proficiency with dental practice management software (Dentrix, Eaglesoft, Curve, Open Dental, or similar).
• Experience processing patient payments, balancing daily deposits, and managing accounts receivable.
• Working knowledge of CDT procedure codes, dental terminology, and common dental procedures.
• Strong computer skills, including Microsoft Office and Google Workspace.
• Excellent accuracy with data entry and documentation.

Preferred Qualifications

• Knowledge of production scheduling and schedule optimization.
• Experience monitoring KPIs such as case acceptance, treatment completion, collections, and schedule utilization.
• Familiarity with patient financing programs, including CareCredit and Cherry.

Benefits

• 401(k)
• Health insurance
• Employee discount

Job Type: Full-time

Work Location: In person

If you have the technical expertise, insurance knowledge, and treatment coordination skills to help patients move forward with the care they need, we'd love to hear from you.

Pay: $29.00 - $35.00 per hour

Work Location: In person

Availity • Health insurance authorizations • Google Workspace • Patient follow-up care • Patient scheduling systems • Dental office • Medical claims processing • Change Healthcare • Dental care patient counseling • Post-session clinical documentation • Accounts receivable management • Treatment plan documentation • Financial transaction processing • Production schedule optimization • Phreesia • Medical insurance coverage verification • TigerConnect • Dental receptionist • Operations coordination • In-person customer service • Dental insurance • Full-time • Care documentation • Mid-level • Patient financial aid assistance • Health insurance • Medical scheduling • 401(k) • Key Performance Indicators • Production optimization • Dental terminology • Presentation skills • Financial records management • Dentrix • Eaglesoft • Payment posting in medical billing systems • Document review • Clinical interprofessional collaboration • Dental treatment planning • Cost estimate preparation • Cost estimates • Patient progress monitoring • Deposits • Productivity software • In-person • Employee discount • Patient education • Managing patient records • Care coordination • Production scheduling • 2 years • Technical Proficiency • Balancing end-of-day transactions • Waystar • Open Dental • Quality data entry • Patient collections management