Treatment Coordinator Dental Front Office

About the Role Thorne Family Dentistry is looking for an experienced, dependable, and motivated Treatment Coordinator / Front Office Lead to join our team. This is an important leadership-support role for someone who understands the business side of dentistry, is confident with treatment planning and insurance, and enjoys helping a dental team stay organized, productive, and patient-focused.

What You'll Do • Present and coordinate comprehensive dental treatment plans with patients • Clearly explain recommended treatment, financial responsibilities, insurance benefits, and payment options • Assist patients with scheduling and coordinating treatment • Verify insurance benefits and eligibility • Prepare, submit, track, and follow up on dental insurance claims • Post insurance payments, patient payments, adjustments, and EOBs accurately • Work insurance aging and outstanding claims to help maintain a healthy A/R • Assist with treatment acceptance and follow-up on unscheduled treatment • Monitor outstanding treatment plans and help patients move forward with needed care • Assist the Practice Manager with daily administrative and operational responsibilities • Provide leadership and support to a small team and help maintain accountability • Assist with team training, workflow, and maintaining office standards • Help oversee and maintain OSHA and HIPAA compliance • Assist with employee onboarding, documentation, and office procedures • Help identify opportunities to improve efficiency, patient experience, and practice production • Step into a leadership role when the Practice Manager is unavailable • Serve as a positive example of professionalism, teamwork, accountability, and patient care

What You'll Bring Required: • Minimum 5+ years of dental office experience • Strong experience with dental treatment planning and case presentation • Extensive knowledge of dental insurance, claim submission, EOBs, and insurance follow-up • Experience with posting payments and managing patient/insurance accounts • Previous experience leading or supervising a small dental team • Strong understanding of dental office workflows and practice operations • Current OSHA and HIPAA training/certification • Excellent communication and interpersonal skills • Highly organized with strong attention to detail • Comfortable discussing treatment and financial arrangements with patients • Ability to multitask and prioritize in a fast-paced dental environment • Professional, dependable, and able to take initiative without constant direction • Strong problem-solving and decision-making skills • Must be comfortable holding team members accountable while maintaining a supportive team environment Preferred: • Open Dental experience is a plus • Experience in a privately owned dental practice is preferred