Surgical Dental Front Office

About the Role 4130 Justin Rd Ste 105, Flower Mound, TX 75077

FRONT DESK OFFICE COORDINATOR

POSITION PURPOSE

We are seeking a dynamic and dedicated Front Desk Office Coordinator to join us at NTFOS- Flower Mound. This is a rare opportunity to become an integral part of our successful team, where exceptional patient care is our primary focus. Our rewarding environment is perfect for high-performing team members looking to make a meaningful impact on patient experiences and practice efficiency.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Patient Interaction & Phone Support: Professionally answer and manage multiple incoming phone calls, assist patients with questions, schedule appointments, and create patient accounts.

• Referral Coordination: Contact referred patients promptly to assist with scheduling appointments and follow up on referrals to help ensure patients receive timely care.

• Referring Office Communication: Communicate with referring offices regarding patient referrals, appointments, records, and other information needed to coordinate patient care.

• Appointment Management: Schedule and confirm patient appointments, maintain accurate appointment information, and assist with follow-up when patients need to be rescheduled or contacted.

• Chart Preparation: Prepare and review patient charts prior to scheduled appointments to ensure patient registration is complete and required referrals, X-rays, and supporting records are received and on file.

• Insurance Verification: Assist with verifying patient insurance eligibility and benefits and ensure necessary insurance information is obtained prior to appointments.

• Administrative Support: Check patients in, post payments, maintain accurate patient information, and assist with additional front-office responsibilities.

• Surgery Coordination: Assist with scheduling surgeries and ensure necessary information and preparations are completed.

• Team Collaboration: Work closely with other team members to provide an efficient and seamless patient experience while supporting the daily needs of the practice.

• Versatility and Adaptability: Embrace a wide range of responsibilities and opportunities for learning and growth within the practice.

MINIMUM QUALIFICATIONS

• Patient-Centric Attitude: Genuinely serve our patients at every level, enhancing patient satisfaction and increasing office efficiency.

• Strong Phone Skills: Comfortable managing multiple incoming calls while maintaining professional, friendly, and effective communication.

• Positive Impact: Positively influence patients, coworkers, referring offices, and the practice as a whole.

• Educational Background: Completion of high school or equivalent is required.

• Experience Preferred: Previous oral surgery, dental, medical, patient scheduling, referral coordination, or insurance verification experience is preferred.

• Administrative Skills: Proven administrative experience with a track record of growth or improvement within previous positions.

• Multitasking Ability: Demonstrated ability to multitask, prioritize responsibilities, follow through on tasks, and be a self-starter in a fast-paced environment.

• Customer Service Expertise: Experienced with customer service techniques and committed to providing a superior patient experience.

• Communication Skills: Superior verbal and written communication skills for effective interaction with patients, referring offices, and team members.

• Adaptability: Willingness to take on other duties as assigned and adapt to the evolving needs of the practice.

ABOUT US ORAL SURGERY MANAGEMENT

By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry.

We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence while driving worthwhile outcomes for our practices.

Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.

Passion for Patient Care

Outstanding Results

Winning Attitude

Embracing Continuous Improvement

Respect for Self and Others

What You'll Do • Answer Inbound