Office Manager

<p><strong>Title:</strong> Office Manager&nbsp;<br><strong>Practice:</strong> Dr. David Thurber, D.D.S Oral &amp; Maxillofacial Surgery&nbsp;<br><strong>Location:</strong> East Syracuse, NY&nbsp;</p> <p><strong>Pay Range:&nbsp;</strong><span data-olk-copy-source="MessageBody">$29.00 - 35.00 per hour</span></p> <p><strong>Office Hours:</strong></p> <p>Monday–Thursday: 7:00 a.m. – 5:30 p.m.</p> <p>Friday: 7:00 a.m. – 12:00 p.m. (Rotating schedule; some Fridays may be scheduled off based on provider availability.)</p> <p><strong><u>Position Purpose:</u></strong></p> <p>The Office Manager supports the Practice Leader in leading daily operations and ensuring the practice’s overall success. This role helps maintain high-quality patient care, supports financial and staffing efficiency, ensures compliance with company policies and regulations, and promotes positive relationships among patients, staff, and surgeons. The Office Manager serves as a key leader within the assigned office.</p> <p><strong><u>Essential Functions: </u></strong></p> <p><strong>Patient Care &amp; Service Excellence</strong></p> <ul> <li>Ensure every patient receives the highest level of care and customer service.</li> <li>Communicate with patients—both in person and by phone—in a friendly, professional, and efficient manner.</li> <li>Foster positive, professional relationships among patients, staff, and surgeons.</li> <li>Address and resolve patient concerns promptly and effectively.</li> <li>Support the maintenance of a clean, safe, and professional clinical environment, including ensuring operatories are properly cleaned, supplies are stocked, equipment is maintained, and staff follow all company policies and regulatory requirements.</li> <li>Ensure compliance with training standards, workflows, and operational tools.</li> <li>Perform administrative duties as needed.</li> <li>Complete additional responsibilities as assigned.</li> </ul> <p><strong>Team Leadership &amp; Staff Development</strong></p> <ul> <li>Collaborate closely with the Practice Administrator on staffing, scheduling, and other human resources initiatives.</li> <li>Assist with recruitment efforts and coordinate timely, thorough onboarding for new team members.</li> <li>Support initiatives that promote retention and engagement of high-quality staff.</li> <li>Ensure team members receive proper training for their roles and provide retraining when needed.</li> <li>Guide, mentor, and support staff to achieve practice goals, maintain quality patient care, and make sound financial decisions. Elevate significant concerns to the Practice Administrator as appropriate.</li> <li>Serve in a supervisory capacity in the Practice Administrator’s absence.</li> <li>Maintain a safe working environment by following OSHA standards and supporting compliance with HIPAA regulations.</li> </ul> <p><strong>Financial &amp; Operational Oversight</strong></p> <ul> <li>Support efficient scheduling processes and adherence to surgeon scheduling protocols.</li> <li>Maintain up-to-date knowledge of insurance plans, copays, fees, and billing processes to effectively manage the practice’s insurance and collections functions.</li> <li>Ensure patient payments are collected at the time of service.</li> <li>Optimize patient flow and manage staffing schedules to meet budgeted payroll goals.</li> <li>Assist in maintaining accurate financial records and ensuring weekly bank deposits are completed.</li> <li>Collaborate with the marketing and business development teams to manage referrals and support practice growth.</li> </ul> <p><strong>Communication &amp; Practice Coordination</strong></p> <ul> <li>Maintain open, proactive communication with surgeons and team members regarding practice goals, company updates, and personnel matters.</li> <li>Keep the Practice Administrator/Regional Director of Operations informed of key issues and work collaboratively to prevent or resolve challenges.</li> </ul> <p><strong>&nbsp;</strong><strong><u>Qualifications: </u></strong></p> <p><strong>Education/Certification:</strong></p> <ul> <li>High School Diploma or equivalent required (some college, preferred)</li> </ul> <p><strong>Experience:</strong></p> <ul> <li>Previous customer service and/or dental experience preferred</li> <li>2-3 years leadership/management experience preferred</li> </ul> <p><strong><u>Performance Requirements:</u></strong></p> <p><strong>Skills/Abilities:</strong></p> <ul> <li>Strong computer skills</li> <li>Excellent communication, interpersonal and people management skills</li> <li>Ability to handle multiple tasks</li> <li>Ability to work in fast-paced environment</li> <li>Analytical and detail-oriented</li> <li>Able to work independently with exceptional initiative and sound judgment</li> <li>Positive attitude, change advocate, able to lead by example</li> </ul> <p><strong>Work environment/Conditions:</strong></p> <ul> <li>Fast-paced dental office environment</li> <li>Overtime is sometimes required as needed to perform job functions</li> <li>Some travel as needed for training and to perform job functions</li> <li>Safety procedures required including protection to minimize the risks from X-rays</li> <li>Potential long hours standing.</li> </ul> <p><strong>&nbsp;</strong><span data-offset-key="8fpm72dd-0-0"><span data-text="true"><strong>What we do for you</strong>:</span></span></p> <ul class="public-DraftStyleDefault-ul" data-offset-key="7ipt0c1a-0-0"> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="egcue" data-offset-key="7ipt0c1a-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="7ipt0c1a-0-0"><span data-offset-key="7ipt0c1a-0-0"><span data-text="true">We offer Medical, Dental, and Vision Insurance plans to our full-time employees.</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="egcue" data-offset-key="13m4b6c5-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="13m4b6c5-0-0"><span data-offset-key="13m4b6c5-0-0"><span data-text="true">Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="egcue" data-offset-key="82ck9b03-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="82ck9b03-0-0"><span data-offset-key="82ck9b03-0-0"><span data-text="true">Company-paid Life, AD&amp;D and Long-Term Disability coverage.</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="egcue" data-offset-key="5alcke73-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="5alcke73-0-0"><span data-offset-key="5alcke73-0-0"><span data-text="true">Additional Voluntary Life and AD&amp;D Insurance for you and your family!</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="egcue" data-offset-key="33q3883f-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="33q3883f-0-0"><span data-offset-key="33q3883f-0-0"><span data-text="true">Voluntary Short-Term Disability Insurance available to you as well</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="egcue" data-offset-key="fq26f661-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="fq26f661-0-0"><span data-offset-key="fq26f661-0-0"><span data-text="true">Dependent Care Flexible Spending Account (FSA) offered.</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="egcue" data-offset-key="6c5jk362-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="6c5jk362-0-0"><span data-offset-key="6c5jk362-0-0"><span data-text="true">Immediately begin saving for retirement through our 401(k) starting with very first paycheck!</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="egcue" data-offset-key="d5e55a37-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="d5e55a37-0-0"><span data-offset-key="d5e55a37-0-0"><span data-text="true">Employer 401(k) contribution and Profit Sharing after six months of employment</span></span></div> </li> <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR" data-block="true" data-editor="egcue" data-offset-key="bipagf26-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="bipagf26-0-0"><span data-offset-key="bipagf26-0-0"><span data-text="true">PTO and 8 Paid holidays for fulltime employees!</span></span></div> </li> </ul> <p>&nbsp;</p> <p><span style="font-size: 8pt;"><strong>DISCLAIMER</strong></span></p> <p><span style="font-size: 8pt;"><em>The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.&nbsp; This is not an exhaustive list of all duties and responsibilities.&nbsp; OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.&nbsp; </em></span></p>