Pediatric Dental Front Office

About the Role
About the Opportunity
An established and growing pediatric dental practice in Carrollton, Texas, is seeking an experienced, bilingual Treatment Coordinator / Front Desk Specialist.

We are looking for a dependable, organized, and personable professional who can confidently manage both treatment coordination and daily front office responsibilities.
The ideal candidate is comfortable discussing dental treatment with parents, explaining insurance benefits, presenting financial arrangements, scheduling treatment, and providing exceptional customer service.

Minimum Requirements — ALL REQUIRED
• Bilingual English/Spanish: Must communicate fluently in both languages.
• Open Dental: Demonstrated hands-on proficiency with Open Dental practice management software.
• Dental Experience: Minimum of 3 years of experience working in a dental practice.
• Orthodontic Knowledge: Understanding of orthodontic treatment, terminology, insurance benefits, and scheduling.
• Front Desk Experience: Proven experience with dental scheduling, patient check-in/check-out, insurance verification, and financial coordination.

Primary Responsibilities
Treatment Coordination
• Present treatment plans and financial estimates to parents and guardians.
• Explain benefits, coverage limitations, and out-of-pocket expenses.
• Coordinate, follow up, and schedule treatments.
• Discuss payment options and coordinate financial arrangements.
• Maintain accurate records and follow-up notes in Open Dental.
Front Desk & Patient Services
• Manage patient check-in and check-out.
• Answer incoming calls and coordinate appointments.
• Maintain an efficient appointment schedule and assist with cancellations and rescheduling.
• Collect copayments, outstanding balances, and patient payments.
• Assist with insurance claims, preauthorizations, and account questions.
• Protect confidential information.
Team Collaboration
• Coordinate closely with the dentist, clinical assistants, and Office Manager.
• Help maintain a productive and organized daily schedule.
• Identify opportunities to improve patient communication, treatment scheduling, and administrative efficiency.
• Deliver a welcoming and positive experience for children and their families.

Ideal Candidate
We are seeking someone who:
• Is confident communicating with parents about treatment and finances.
• Can multitask effectively in a busy pediatric dental environment.
• Is proactive, detail-oriented, and accountable.
• Has a positive attitude and works well with a small, collaborative team.
• Can work independently without constant supervision.
• Understands the importance of treatment acceptance, patient retention, and outstanding customer service.
Compensation & Schedule
• Competitive hourly compensation based on experience.
• Approximately 32 hours per week.
• Primarily Monday through Thursday, with occasional Friday and Saturday shifts.
• Long-term opportunity with established pediatric dental practice.

How to Apply
Qualified applicants should email their resume to:
[sign in to DentalPost to see current contact info]
Subject: Bilingual Treatment Coordinator / Front Desk Application

Please include:

1. Years of dental experience.
2. Experience and proficiency with Open Dental.
3. Orthodontic treatment coordination experience.
4. English/Spanish fluency.
5. Desired hourly compensation.

Only candidates meeting the minimum requirements will be considered.
Equal Opportunity Employer

What You'll Bring
Required: • Open Dental Knowledge
• Treatment Case presentation
• Orthodontic Knowledge
• Front Desk Experience
• Bilingual (English / Spanish)
Preferred: