Ortho Treatment Coordinator (Future Opportunities in the Triangle Area)

Riccobene Associates Family Dentistry is always interested in connecting with talented Treatment Coordinators throughout the Triangle area. If you enjoy building relationships, helping patients navigate financial options, and making a positive impact on their dental care journey, we'd love to get to know you. By joining our talent network, you'll be among the first to hear about future opportunities that match your skills and career goals.

About the Role
As our Treatment Coordinator, you'll be part educator, part advocate, and part financial guide — helping patients understand their treatment plans, feel comfortable with their options, and move forward with confidence. You'll be a key link between clinical care and the business side of the practice, all while delivering the warm, efficient experience our patients count on.

What You'll Do
Sit down with patients to understand their oral health history, concerns, and goals
Walk patients through their treatment plan, answering questions and addressing concerns
Help patients prioritize treatment and map out a plan for scheduling and payment
Build genuine trust and rapport with every patient
Lead financial consultations for new patients and whenever a new treatment plan is presented
Manage payment options and policies that uphold the practice's financial integrity
Educate patients on their dental benefits and how they apply to treatment
Handle insurance billing, payment posting, and claim estimations
Track dental benefit accounts receivable and follow up on claims to keep payments on time
Connect patients with outside financing options and explain how they work
Monitor patient account balances and support the practice's collections process
Welcome new patients to the practice — reviewing health history, explaining the doctor's exam, and highlighting what makes the practice special
Greet and check patients in and out before and after treatment
Answer incoming calls — new patient inquiries, emergencies, scheduling, records requests, and follow-ups
Pitch in on general office duties as needed

What You Bring

Previous front office dental experience required
Comfort with computers and the ability to pick up new software, including Microsoft Office Suite
Familiarity with dental treatment plans and insurance requirements preferred
Experience with dental/medical practice management software a plus
Initiative, dependability, and promptness
Strong time management and organizational skills to juggle multiple priorities
Comfort working in a fast-paced environment
Strong written communication and presentation skills
Willingness to travel between locations, if needed
A balance of independent thinking and team collaboration
Excellent phone skills and clear communication with patients and teammates alike

Requirements
Ability to reliably arrive in time to support office opening and scheduled business hours
Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
Subject to background screening consistent with applicable law and job‑related business needs
High school diploma or equivalent
Customer Service experience
Ability to work in a fast‑paced environment and manage competing priorities
Ability to balance registers accurately
Strong communication skills
Must exhibit ethical conduct & confidentiality
High attention to detail and accuracy
Strong computer and organization skills
Communicates clearly and professionally with patients and team members in person and by phone
Ability to demonstrate independent thinking as well as a teamwork‑oriented approach
Dental or medical front desk experience preferred
Benefits
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance