Dental Assistant

Department: Dental

Manager Title: Dental Manager

DOL Status: Non - Exempt

Job Purpose: To provide patient care and support functions for the Dental Department including assisting with dental procedures, lab work and office functions.

Essential Duties and Responsibilities:

Responsible for patient's comfort as well as patient's understanding of treatment that will be delivered.
Responsible for taking and developing diagnostic quality dental radiographs. Also responsible for determining if the quality of the radiographs is within acceptable limits.
Responsible for basic dental equipment maintenance as well as having an understanding of and ability to perform instrument and operatory sterilization.
Responsible for keeping operatories stocked with dental materials and supplies.
Responsible for dental charting in a clear, concise method that is acceptable by ADA standards, and easily read and understood by any Dental Provider.
Responsible for the proper use and mixing of restorative materials, impression materials, bases, liners, and other dental materials.
Responsible for the proper pouring up of impressions and trimming of models.
Responsible for any of the duties as directed by the Dental Director.
Responsible for front desk/appointing duties when designated by the Dental Director. These duties include:
Answering telephone calls, transferring calls to the appropriate person.
Taking phone messages and scheduling appointments for patients.
Scheduling appointments for patients.
Checking patients in.
Calling for charts.
Triaging emergency patients.

Knowledge of:

Community resources.
Organizational skills.
Age-specific medical care.
Interpersonal communication skills.
Culturally sensitive care.

Ability to:

Stand on feet for long periods of time.
Follow-through, assume responsibility and use good judgment.
Maintain professionalism under stressful situations.
Provide excellent customer service and telephone skills.
Self motivate and direct with the ability to prioritize and work efficiently under pressure.
Understand and follow verbal and written communication.

Experience/Training:

High School diploma or equivalent
Dental Assistant diploma
Current CPR certification.
Previous dental assisting experience preferred.

Technical Knowledge:

PC, email, facsimile machine, computerized voice mail system, and common office machines.

Software Knowledge:

Windows, MS Office (Word, Excel, Access, and PowerPoint)

Personal Characteristics:

Detail oriented with the ability to work with minimum/no supervision.
Exude strong customer service skills
Possess the ability to establish and maintain professional working relationships with all levels of staff, clients, and the public.
Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives.
Effective and creative problem solving.
Bilingual preferred (written and verbal)

Bilingual • Patient comfort • Diagnostic imaging equipment • Computer operation • CPR Certification • Medical chart preparation • Dental office • Phone communication • Dental receptionist • Triage • Client rapport building • In-person customer service • Full-time • Greeting dental patients • Employee relationship building • Assisting medical staff • Windows • High school diploma or GED • Dental sterilization procedures • Cultural competency • Radiology equipment maintenance procedures • Task prioritization • Fax machines • Dental impressions • Organizational skills • Dental equipment • Image quality checks • Stocking • Telephone systems • Operating medical imaging equipment • Productivity software • Dental Assisting • Handling patient inquiries • Patient registration • Patient treatment • Ability to stand for extended periods • Patient emergency assistance • Communication skills • Patient scheduling via phone • Entry level • Office phone management