Treatment Coordinator Dental Front Office

About the Role
Join our team as a Dental Treatment Coordinator!
We offer competitive pay, a supportive work environment, and the opportunity to make a meaningful impact on patients’ dental health.
You’ll guide patients through treatment plans, explain insurance benefits and financial options, and help them feel confident moving forward with care.
We’re looking for a personable, organized professional with strong communication skills, dental insurance knowledge, and a passion for helping patients.

What You'll Do
• Present dental treatment plans, explain recommended procedures, and help patients understand the benefits of moving forward with care, including restorative, cosmetic, and implant dentistry.
• Verify dental insurance eligibility, review PPO/HMO benefits, and prepare accurate insurance breakdowns and patient cost estimates.
• Discuss financial arrangements and payment options, including CareCredit and other patient financing solutions.
• Follow up with patients who have unscheduled treatment, answer questions, address concerns, and help improve treatment acceptance.
• Coordinate treatment scheduling with the clinical team to ensure a smooth, organized patient experience.
• Maintain accurate patient records, treatment plans, and insurance information using Dentrix and other dental office software.

What You'll Bring
Required: • 5+ years of experience in a dental office, preferably in treatment coordination or dental front office.
• Strong knowledge of dental insurance eligibility, PPO benefits, and patient cost estimates.
• Excellent communication and interpersonal skills, with the ability to confidently present treatment plans and help patients move forward with recommended care.
• Strong organizational skills, attention to detail, and a patient-first mindset.
Preferred: • Experience presenting comprehensive restorative, cosmetic, and implant treatment plans.
• Proven success improving treatment acceptance and following up on unscheduled treatment.
• Experience discussing patient financing options, such as CareCredit.
• Familiarity with Dentrix dental practice management software.