Dental Administrative & Insurance Specialist

Job Title: Dental Administrative & Insurance Specialist
Location: Portland, ME
Position Type: 4-Days (beginning January 2027) - Part-Time Training to start (December 2026)
Compensation: Competitive hourly rate based on experience

About the Role:
We are a well-established, patient-centered dental practice in Portland looking for a skilled Dental Administrative & Insurance Specialist to join our team.

This role is designed for a dental professional who thrives on supporting a seamless patient experience, coding and billing accuracy, and managing backend systems. You will work side-by-side with our experienced administrative team to ensure our practice runs smoothly.

The Onboarding Schedule:
• December 2026: Part-time onboarding phase. Working Mondays, Tuesdays, and potentially Fridays (Flexible training hours).
• January 2027 onwards: Transition to 4-day work week likely Monday, Tuesday, Thursday, and Friday.

Core Responsibilities:
• Manage dental insurance workflows, including claims submission, pre-authorizations, and resolving denials.
• Accurately post insurance and self pay payments in Eaglesoft, including patient adjustments/write-offs and reconcile daily deposits.
• Manage EFT account and accurate post payments in Eaglesoft
• Monitor and manage the practice’s aging reports, ensuring patient and insurance balances are collected ideally within 30 days and optimally within 60 days.
• Run and send out patient statements multiple times each week and handle complex billing questions.
• Oversee patient recall and reactivation systems to ensure consistent patient flow and optimal hygiene visits.
• Maintain a seamless, efficient daily patient schedule in coordination with front desk specialists
• Assist with day-to-day front office administrative duties, data entry, and phone management.
• Comply with HIPAA , OSHA, and state dental board guidelines regarding patient privacy and record retention.

Required Qualifications:
• 5+ years of experience in a dental front office role.
• Strong proficiency with Eaglesoft software or equivalent dental practice management platform (advanced tracking, reporting, ledger adjustments along with account and insurance setups are required).
• Comprehensive understanding of dental coding (CDT codes), along with major restorative terminology and dental anatomy to ensure that claims are processed accurately and that clinical narratives are comprehensive for insurance appeals.
• Skilled in insurance verification and accurate and timely coordination of benefits (COB) with multiple plans.
• Outstanding ability to multi-task multiple projects and conversations at one time.
• Excellent communication and interpersonal skills with a very strong attention to detail.