Office Manager

Trident Smiles Dental, a multi-specialty dental practice in Sunnyvale, is seeking an experienced Dental Office Manager to lead daily operations, manage staff, and drive practice performance.

We are looking for a highly organized, technologically savvy, results-driven leader who takes ownership, solves problems proactively, and thrives in a fast-paced environment.

Key Responsibilities

Office Operations: Oversee daily workflows, provider schedules, patient flow, vendors, laboratories, and office systems.

Team Leadership: Manage staffing, performance evaluations, training, attendance, time-off requests, and team accountability.

Production & Collections: Achieve monthly goals through efficient scheduling, performance monitoring, and financial oversight.

Patient Experience: Ensure exceptional customer service, effective treatment presentations, and patient financing coordination.

Insurance & Billing: Navigate PPO insurance plans, maximize benefit utilization, and coordinate with insurance and billing teams.

Practice Growth: Identify opportunities to improve efficiency, treatment acceptance, patient retention, and profitability.

Qualifications

Proven dental office management or leadership experience.

Strong people management, communication, and problem-solving skills.

Excellent treatment presentation and patient financing knowledge.

Experience with PPO insurance, scheduling, and collections.

Proficiency in Dentrix or similar dental practice management software.

Highly organized, detail-oriented, and technologically savvy.

Self-motivated with strong ownership, accountability, and follow-through.

Experience managing a large, multi-provider or multi-specialty practice preferred.

Previous dental assistant experience is a plus.

Ideal Candidate

A hands-on leader who can independently manage a busy dental practice, motivate a large team, achieve measurable results, and maintain an exceptional patient experience.

Join our growing team and take a leadership role in one of Sunnyvale's advanced multi-specialty dental practices.