Pediatric Dental Front Office

About the Role
Looking for your dream job where you are appreciated, the team genuinely enjoys what they do, and loves working together? That's us!

You'll be shaping a child's very first impression of the dentist, and be the first voice a parent hears when they call. It's meaningful work, and it's at the heart of what we do here.

Our high-tech pediatric dental practice in Basking Ridge is looking for a full-time Front Desk Coordinator. The Coordinator is the first line of customer service for all children and their families entering our office. They will greet patients, check them in, schedule future appointments, and handle incoming phone calls. They will also be responsible for verifying insurance and quoting copayments prior to patient appointments. They will assist in making sure families receive the best possible care as we pride ourselves on going above and beyond to provide an incredible dental experience!

We're looking for someone who genuinely enjoys helping families and likes learning new things. The candidate must have a warm, professional demeanor and be computer savvy.

Here's what that looks like day to day, and what we're hoping to find in our next team member:

What Success Looks Like:

Warmly greet and care for children and their families during their appointment
Discuss treatment plans and present financial co-payments to parents for procedures accurately and clearly
Enter and scan patient data, associated documentation, and insurance information with attention to detail
Answer phone calls, schedule appointments, and manage appointment schedule
Verify and enter insurance coverage and benefits correctly, before quoting families
Collect and post payments at the time of service
Verify and submit insurance claims, and electronically deposit checks
Stay on top of daily communications, including voicemail, office email, and patient report follow-up with other health care providers
Use Open Dental and our digital systems to keep patient records, scheduling, and communication accurate and seamless
Support practice projects, including marketing, social media, and ongoing schedule review
Maintain a clean and friendly waiting area
Must Have:

Demonstrate ability to manage multiple simultaneous demands without dropping tasks
Strong attention to detail
Reliable with detailed, multi-step processes, even when the office gets busy
Professional appearance and demeanor
Computer proficient and tech savvy
Strong, proactive communication with patients and with your team
Ability to prioritize tasks and work effectively through interruptions
Ability to interact with children and parents in a caring and thoughtful manner
Excellent written and verbal communication skills
If you are enthusiastic, friendly, and a quick learner, we are looking for you! Please submit both a Cover Letter and Resume for consideration.

Schedule: Monday through Thursday, 8:00 AM to 6:00 PM, with a half-day Friday and 1 Saturday per month, 7:30 AM to 1:00 PM.

Job Type: Full-time

Compensation: Competitive pay, commensurate with experience

Check out our socials to get to know us!
Instagram: https://www.instagram.com/smileworkspediatricdentistry/
Facebook: https://www.facebook.com/SmileWorksPediatricDentistry/

Job Type: Full-time

Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:Dental office: 2 years (Required)

What You'll Do
• treatment coordination
• insurance verification
• check in patients
• check out patients
• call to confirm appointments
• schedule appointments

What You'll Bring
Required: • Dental office experience
Preferred: • Insurance background