Dental Front Office

About the Role
We are a patient-focused private dental practice located in Lorain, Ohio. Our team is dedicated to providing high-quality, comfortable dental care to our community in a warm and supportive environment. Our patients know us for our friendly staff, professional attitude, and superb quality of dental care.
We are looking for a reliable, friendly, and detail-oriented Patient Care Coordinator to join our team. As the first point of contact for our patients, you will keep our front office organized, welcoming, and focused on delivering an exceptional patient experience.

Qualifications & Skills
• Strong interpersonal and communication skills with a genuine passion for helping people.
• High attention to detail and strong organizational abilities.
• Ability to multitask in a fast-paced front office setting (experience with multi-line phone systems is a plus).
• Previous experience in a dental or customer-facing administrative role is preferred, though we are willing to train the right candidate.
• Basic computer proficiency and willingness to learn dental practice management software.

What You'll Do
• First Point of Contact: Welcome patients warmly as they arrive and manage incoming phone calls with a polite, helpful demeanor.
• • Schedule Management: Coordinate patient appointments, handle rescheduling, and balance daily provider schedules.
• Administrative Organization: Maintain patient records, verify insurance details, and keep the front desk area neat and efficient.
• Patient Communication: Answer questions regarding upcoming visits, communicate practice policies, and help patients feel comfortable and supported.