Dental Front Office

Busy dental practice in Lithonia seeking a WARM, highly motivated, self-starter to join our team as an Office Manager.

ABOUT THE ROLE We are looking for a driven, detail-oriented Office Manager who thrives at the intersection of patient care coordination and business performance. You will lead treatment plan presentation, drive case acceptance, and own the key metrics that keep our practice healthy and growing.

KEY PERFORMANCE INDICATORS YOU'LL OWN

-70%+Case acceptance rate. -95%+Schedule utilization. -30d Treatment plan follow-up cycle. -A/R Kept below 30-day benchmark.

TREATMENT PLAN COORDINATION -Present comprehensive treatment plans with clarity, empathy, and confidence. -Manage multi-phase treatment sequencing and scheduling. -Offer and explain financing options (Cherry, CareCredit, Sunbit). -Execute systematic follow-up for unscheduled treatment via phone, text, and email. -Build lasting patient relationships that support long-term case acceptance.

OFFICE MANAGEMENT & KPIS -Lead day-to-day front office operations. -Track, analyze, and report daily/weekly/monthly production and collection metrics. -Support hiring, onboarding, training, and accountability for team members. Create and maintain operational systems and standard procedures. -Optimize scheduling templates to maximize provider utilization and minimize downtime. -Lead, develop, and hold the front-desk team accountable to performance standards. -Manage practice software (Dentrix or Eaglesoft) and reporting dashboards. EXTRA CREDIT IF YOU KNOW CURVE DENTAL.

WHAT WE'RE LOOKING FOR -3+ years dental office management or treatment coordinator experience. -Proven case acceptance track record. -candidate has excellent verbal and written communication skills. -Strong knowledge of dental insurance and billing. -Comfort presenting financial arrangements without hesitation. -Leadership presence — you elevate every person around you. -Proficiency in practice management software.

COMPENSATION & BENEFITS -Competitive hourly wage. -Performance bonus tied to KPIs. -401K retirement fund with matching. -Health insurance contribution. -Complimentary dental care. -PTO + paid holidays -CE & professional development.

Email resume to [sign in to DentalPost to see current contact info] to learn more about the position. Please do not apply through dental post. PLEASE DO NOT CALL THE OFFICE REGARDING THIS POSITION.

Hiring Manager