Dental Front Office

We are seeking a friendly, organized, and professional Front Office Receptionist to join our dental office. The receptionist is the first point of contact for patients and plays an important role in creating a welcoming and positive experience. The ideal candidate should have excellent communication and customer service skills, be detail-oriented, and be comfortable working in a fast-paced dental environment.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Answer and manage incoming phone calls and respond to patient inquiries.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Check patients in and out and maintain accurate patient information.
• Verify dental insurance eligibility and benefits.
• Collect copayments, deductibles, balances, and other patient payments.
• Explain office policies, payment options, and basic insurance information to patients.
• Maintain and update electronic patient records.
• Obtain necessary patient forms, identification, and insurance information.
• Communicate effectively with dental assistants, hygienists, dentists, and office management.
• Coordinate treatment appointments and follow-up visits.
• Assist with treatment plan scheduling and patient communication.
• Maintain an organized, clean, and welcoming reception area.
• Handle patient concerns professionally and escalate issues when necessary.
• Maintain patient confidentiality and follow HIPAA regulations.
• Assist with general administrative and clerical tasks as needed.

Qualifications

• Previous dental office or medical front desk experience preferred.
• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Professional, friendly, and welcoming personality.
• Ability to multitask and work efficiently in a busy office.
• Comfortable using computers, phones, and dental practice management software.
• Knowledge of dental insurance and terminology is a plus.
• Experience with insurance verification and patient billing preferred.
• High school diploma or equivalent required.

Ideal Candidate

The ideal candidate is dependable, patient-focused, detail-oriented, and able to create a positive experience for every patient. He or She should be comfortable handling multiple responsibilities while maintaining professionalism, accuracy, and a friendly attitude.