Dental Front Office

We are looking for a friendly, organized, dependable, and motivated Dental Front Office Receptionist / Treatment Coordinator to join our dental team.

The ideal candidate should be comfortable handling both front desk responsibilities and treatment coordination and should have a good understanding of dental insurance, treatment plans, and patient financial arrangements.

Key Responsibilities

• Greet patients warmly and provide excellent customer service
• Answer phones, respond to patient inquiries, and manage the appointment schedule
• Schedule and confirm appointments while helping maintain a productive schedule
• Present dental treatment plans clearly and confidently to patients
• Discuss treatment costs, insurance estimates, copays, deductibles, and patient financial responsibility
• Follow up with patients regarding unscheduled and pending treatment
• Help patients understand the importance and benefits of completing recommended treatment
• Verify dental insurance eligibility and benefits when needed
• Understand common dental insurance terminology, including deductibles, annual maximums, frequencies, waiting periods, limitations, and exclusions
• Submit and follow up on insurance claims, pre-authorizations, and outstanding insurance issues as needed
• Collect patient balances and work on accounts receivable (A/R)
• Review outstanding patient balances and follow up on collections
• Maintain accurate patient information and documentation
• Complete daily front-office and end-of-day responsibilities
• Communicate effectively with the dentist, clinical team, insurance companies, and patients

Qualifications

• Dental front office experience strongly preferred
• Experience with dental insurance and treatment plan presentation preferred
• Good understanding of PPO dental insurance plans and patient benefits
• Strong communication and customer-service skills
• Comfortable discussing treatment costs and collecting payments
• Organized, detail-oriented, and able to multitask in a busy dental practice
• Dependable, professional, and willing to take ownership of assigned responsibilities
• Experience with dental practice-management software is preferred
• Bilingual English/Spanish is a plus

We are looking for someone who is not simply a receptionist, but a strong front-office team member who can help patients move forward with treatment, keep the schedule productive, and support the financial health of the practice.

This is a great opportunity for someone who enjoys working with patients, understands dental insurance, and wants to grow into an important role within a dental practice.