Dental Front Office

We are looking for a friendly, professional, and motivated Front Desk / Call Center Coordinator to manage patient calls, schedule appointments, and help maintain a productive dental schedule.

Responsibilities:

• Answer incoming calls promptly and professionally • Schedule, confirm, reschedule, and cancel patient appointments • Make outbound calls to new leads, overdue patients, unscheduled treatment, and recall patients • Follow up with missed calls, online inquiries, and appointment requests • Convert new-patient calls into scheduled appointments • Explain basic office services, appointment expectations, insurance, and payment information • Verify and update patient contact and insurance information • Maintain an organized and productive provider schedule • Fill cancellations and same-day openings • Confirm upcoming appointments and help reduce no-shows • Communicate patient concerns and clinical questions to the appropriate team member • Document calls and patient communications accurately in the dental software • Maintain patient confidentiality and follow HIPAA requirements • Provide excellent customer service and create a positive first impression of the practice

Qualifications:

• Excellent phone and communication skills • Friendly, confident, and professional personality • Strong customer-service and sales/conversion skills • Organized and able to handle a high volume of calls • Reliable, punctual, and team-oriented • Dental front-office experience preferred • Open Dental experience is a plus • Bilingual English/Spanish is a plus

Key Performance Expectations:

• High new-patient call conversion • Consistent follow-up on leads and unscheduled treatment • Maintain a full and productive schedule • Minimize missed calls, cancellations, and no-shows • Provide an excellent patient experience from the first phone call