Dental Front Office

Forsyth Dental Partners is seeking an experienced assistant operations lead to join our team and serve as a key member of our leadership team. This position works directly alongside the Practice Manager and is considered a second-in-command role for the administrative team.

This is NOT an entry-level position

We are looking for a highly experienced dental professional with a minimum of 5 recent years of dental insurance experience in a general dental practice and advanced knowledge of Open Dental.

Required Qualifications
Minimum 5 years of recent dental insurance experience in a general dental office
Advanced proficiency with Open Dental
Proficiency with Dental Intel and Weave
Extensive knowledge of PPO insurance plans, claim submission, appeals, EOBs, insurance aging, and accounts receivable
Thorough understanding of in-network and out-of-network insurance benefits
Ability to confidently explain insurance benefits, limitations, and patient financial responsibility to both patients and team members
Strong understanding of treatment planning and patient financial arrangements
Excellent verbal and written communication skills
Exceptional customer service and conflict-resolution abilities
Strong organizational and problem-solving skills
Ability to work independently while also supporting a team environment
Responsibilities
Manage insurance claims from submission through payment resolution
Follow up on outstanding claims and work insurance aging reports
Appeal denials and resolve insurance discrepancies
Review and reconcile EOBs
Verify benefits and assist with treatment plan estimates
Educate patients on their dental benefits and financial responsibilities
Confidently explain the differences between in-network and out-of-network coverage and reimbursement structures
Serve as an insurance resource for the administrative and clinical teams
Assist in training team members on insurance concepts, benefit breakdowns, and patient communication
Communicate effectively with insurance carriers, patients, and team members
Utilize Dental Intel to monitor performance metrics and identify opportunities for improvement
Utilize Weave for patient communication, texting, and call management
Support front office operations and administrative workflows
Answer incoming calls and assist with patient communication as needed
Serve as a backup Treatment Coordinator when team members are out of the office
Cross-train and assist other administrative team members when necessary
Partner with the Practice Manager to improve systems, collections, and overall office performance
What We're Looking For

The ideal candidate is a seasoned dental professional who understands that insurance management is more than claim submission. We need someone who can think critically, communicate confidently, take ownership of problems, and help drive the financial success of the practice.

The right person is comfortable having difficult conversations, can effectively explain insurance concepts in a way patients understand, and can help train and elevate the knowledge of the entire team. They are proactive, detail-oriented, dependable, and willing to jump in wherever needed to support the practice.

Compensation & Benefits
Competitive compensation based on experience
Paid time off
Paid holidays
401(k) with employer match
Employee dental benefits
Supportive and team-oriented work environment
Opportunities for professional growth and leadership development

Please do not apply if you do not have at least five years of recent dental insurance experience in a general dentistry practice and experience with Open Dental. We are looking for a true insurance professional who can make an immediate impact and help lead our team.

**A Note About This Opportunity

This is a critical leadership position within our practice, and we are committed to finding the right person. We are not looking to fill a seat—we are looking for a long-term team member who shares our commitment to excellence, accountability, patient care, and continuous growth.

We understand that exceptional candidates are worth waiting for, and we are prepared to be selective throughout the hiring process. If you're looking for a practice where your experience, expertise, and leadership abilities will be valued, we encourage you to apply.