Dental Office Manager

Job Title: Dental Office Manager – Experienced, Insurance Billing & Front Desk

Location: Worcester, MA

Job Type: Full-Time Work Remotely: No

About Us: Our family practice in Worcester is a well-established dental office dedicated to delivering exceptional patient care. We are seeking a skilled and professional Dental Office Manager to oversee front office operations, manage patient scheduling, and ensure accurate dental insurance billing. This role is ideal for someone self-motivated, organized, and committed to running a smooth and efficient dental office.

Position Overview: As the Dental Office Manager, you will lead the day-to-day administration of the practice, ensuring all front desk operations, patient interactions, and billing processes are handled efficiently. You will act as a central point of contact for patients and staff, supporting a high-quality dental care environment while maintaining compliance with office protocols and insurance procedures.

Responsibilities:

• Oversee all front office operations as the Dental Office Manager, including patient check-in/out, appointment scheduling, and phone triage
• Manage dental insurance billing, claims submission, and follow-up to ensure accurate reimbursements
• Maintain patient records and office documentation according to privacy and compliance standards
• Assist in supervising office staff and coordinating daily workflow
• Ensure a positive patient experience by providing professional and courteous customer service
• Monitor office inventory, supplies, and equipment as part of daily office management
• Support office compliance with HIPAA regulations and dental practice protocols

Requirements:

• Minimum of 2+ years experience as a Dental Office Manager or in a similar front office dental leadership role
• Strong knowledge of dental insurance billing, claims processing, and verification
• Experience with Eaglesoft or other dental management software preferred
• Excellent organizational, multitasking, and communication skills
• Professional demeanor with a patient-focused mindset
• Ability to prioritize tasks and problem-solve in a fast-paced dental office

Why Join Us:

• Competitive compensation based on experience and skills
• Flexible full-time or part-time schedule
• Supportive, team-oriented dental office environment
• Opportunity to take ownership of front office management and influence office operations

How to Apply: Please email your resume for consideration.

Job Type: Full-time

Base Pay: $32.00 - $38.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Education:

• High school or equivalent (Preferred)

Experience:

• Dental office: 2 years (Required)
• Management: 2 years (Required)

Work Location: In person

Office supply management • Patient scheduling systems • Staff supervision • Continuing education credits • Teamwork • Dental office • Management • Operations management • Phone communication • Team leadership • Email • In-person customer service • Practice management software • Dental insurance • HIPAA • Full-time • Mid-level • Healthcare practice inventory management • Health insurance • Medical scheduling • High school diploma or GED • Dental insurance • 401(k) • Records management • Paid time off • Task prioritization • Eaglesoft • Healthcare practice operations management • Health information regulatory compliance • Health record tracking • Dental office experience • Patient insurance coordination • Medical claims submission • Filing patient billing claims • 401(k) matching • Phone triage • In-person • Employee discount • Claims documentation management • Managing patient records • Leadership • 2 years • Communication skills • Flexible schedule • Retirement plan