Surgical Dental Front Office

About the Role
By Design Dental Implant Center – King of Prussia, Pennsylvania

Medical Reception / Dental Front Office / Customer Service Experience Preferred

Do you love being the friendly face at the front desk, keeping a busy day organized, and helping anxious patients feel safe the moment they walk in or call?

By Design Dental Implant Center helps patients get their smile – and their life – back with advanced dental implants and surgical dentistry. We are hiring a full-time Front Desk / Patient Care Coordinator to be the first impression of our practice, both in person and on the phone.

What you’ll do (in-office + phone):

Greet every patient in person with warmth and zero judgment
Check patients in and out, collect payments/deposits, and manage paperwork
Keep the lobby calm, clean, and running on time
Answer inbound calls and return voicemails with empathy and confidence
Build rapport quickly and put nervous patients at ease
Confidently guide callers to book appointments and reinforce why showing up matters
Confirm upcoming visits and do light recall / reactivation outreach
Coordinate closely with the clinical team so the day flows smoothly
You might be a great fit if:

People describe you as exceptionally warm, friendly, and reassuring
You communicate clearly and confidently, in person and on the phone
You’re comfortable spending a big part of your day talking to people
You’ve worked in customer-facing roles (dental/medical, hospitality)
You’re organized, reliable, and follow through without hand-holding
You could see yourself growing within the business overtime
Position details:

Full-time, in-office only (this is not remote)
Location: King of Prussia, Pennsylvania
Schedule:
Monday to Thursday: 9:00 a.m. to 5:00 p.m.
Friday: 9:00 a.m. to 2:00 p.m.
Competitive pay with potential bonuses tied to kept appointments
How to apply (follow these steps exactly)

Email: [sign in to DentalPost to see current contact info]
Subject line: Patient Care Coordinator – [Your First and Last Name]
Attach your resume
In the email body, answer (short answers are fine):
What about this role at By Design Dental stood out to you?
Tell us about a time you helped a nervous or upset customer/patient. What did you do?
On a scale of 1–10, how comfortable are you being face-to-face with patients all day AND on the phone, and why?
Record a 60–90 second video (simple phone video is fine) and either attach it or include a link:
Introduce yourself by name
Why do you want this specific front desk role at By Design Dental?
Share one example of going above and beyond for a customer or patient
Applications without the video will not be considered.