Medicaid-Lead Dental Administrator / Treatment Coordinator

LLead Dental Administrator / Treatment Coordinator – Surgical & Denture Practice (Full-Time)

Prior dental Medicaid experience is required for this position.

Our growing surgical and denture practice is seeking an experienced, organized, and motivated Lead Dental Administrator to oversee and manage all front office operations. This is a key leadership role ideal for someone who thrives in a fast-paced environment, enjoys taking ownership of systems and patient flow, and is confident managing the front office independently.

Candidates must have hands-on experience with Medicaid eligibility verification, benefits, prior authorizations, claim submission, and payment follow-up. Strong experience in insurance coordination, treatment planning, and patient scheduling is also required. Experience with dentures, implants, oral surgery, or full-arch cases is highly preferred.

Key Responsibilities

• Serve as the primary point of contact and lead front office team member for the practice
• Manage all day-to-day front office operations efficiently and professionally
• Greet and assist patients with excellent customer service
• Verify insurance benefits and eligibility, with a strong focus on Medicaid requirements and coverage
• Coordinate Medicaid prior authorizations and track approvals before treatment
• Present treatment plans and review costs, financing, and payment options with patients
• Coordinate scheduling for surgical procedures, denture appointments, extractions, and restorative treatment
• Manage patient communication, recalls, appointment confirmations, and follow-up care
• Process insurance claims, Medicaid billing, payments, financing paperwork, and account balances
• Follow up on outstanding claims, resolve denials, and submit corrected claims or supporting documentation as needed
• Maintain accurate patient records and ensure smooth office workflow
• Work closely with doctors and clinical staff to support efficient scheduling and exceptional patient care
• Help establish and improve office systems and operational processes as the practice grows

Qualifications

• Minimum of 3 years of dental front office or treatment coordinator experience
• Prior hands-on dental Medicaid experience is required, including eligibility verification, prior authorizations, billing, and claims follow-up
• Extensive experience with insurance verification, claim processing, and treatment coordination
• Experience presenting treatment plans and discussing financial arrangements confidently
• Experience in oral surgery, implants, dentures, prosthodontics, or full-mouth restorative cases preferred
• Comfortable working independently and managing a busy front office environment
• Knowledge of dental terminology and procedures
• Experience with Open Dental or similar dental software
• Excellent communication, multitasking, and organizational skills
• Strong attention to detail and ability to solve problems proactively
• Professional, dependable, and patient-focused attitude

Why Join Our Team

• Opportunity to play a leadership role in a growing surgical and denture practice
• Work alongside an experienced and supportive clinical team
• Modern office focused on high-quality patient care and experiences
• Competitive pay based on experience
• Long-term growth and leadership opportunities within the practice

If you are an experienced dental administrator with hands-on Medicaid experience and are looking for a leadership role where you can make a meaningful impact, we would love to hear from you. Please submit your résumé and highlight your dental Medicaid experience when applying.

Job Type: Full-time

Pay: From $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Streamlining administrative processes as a healthcare practice manager • Patient treatment planning • Customer follow-ups • Patient follow-up care • Customer communication • Patient scheduling systems • Dental office • Overseeing health insurance pre-certification • Surgery • Finance • Medical insurance coverage verification • Team leadership • Dental receptionist • Operations coordination • Greeting customers • Dental insurance • Full-time • Greeting dental patients • Mid-level • 3 years • Health insurance • Medical scheduling • Dental insurance • Medicaid health insurance • 401(k) • Dental terminology • Presentation skills • Billing follow-up on outstanding patient balances • Paid time off • Attention to detail • Health record tracking • Organizational skills • Dental treatment planning • Medicaid regulations • Medical claims submission • Filing patient billing claims • Medicaid • Clinical team leadership • Vision insurance • 401(k) matching • Office management • In-person • Managing patient records • Care coordination • Leadership • Payment processing in medical billing systems • Communication skills • Medical claim status updates • Open Dental • Life insurance • Patient collections management