Orthodontic Treatment Coordinator

Job Summary:
We are seeking a dynamic and results-driven Orthodontic Treatment Coordinator to join our team. The ideal candidate will be responsible for promoting and selling orthodontic services. This role requires excellent communication, negotiation, and organizational skills, along with a strong understanding of sales. The Orthodontic Treatment Coordinator will serve as a technical resource, providing product demonstrations and tailored solutions to meet client needs, ultimately driving growth and customer satisfaction.

Responsibilities:

• Develop and execute strategic sales goals to achieve growth targets.
• Manage all aspects of new and recall patients.
• Build and maintain strong relationships with healthcare professionals/patient families to foster loyalty and repeat business.
• Provide technical support and education on orthodontic products, ensuring patient's understanding of features and benefits.
• Negotiate contracts, pricing, and terms to close sales effectively while maintaining profitability.
• Analyze market trends, customer feedback, and competitor activities to inform sales strategies.
• Maintain detailed records of sales activities, customer interactions, and account information using Microsoft Office tools such as Word and Excel.

Requirements:

• Orthodontic or dental industry experience is REQUIRED.
• Strong negotiation skills with the ability to manage relationships.
• Demonstrated success in sales with a focus on customer service excellence.
• Excellent communication skills—both verbal and written—and the ability to deliver conversions.
• Proficiency in Microsoft Office Suite including Word, PowerPoint, and organizational tools.
• Leadership qualities with the ability to influence decision-makers.
• Ability to work independently in the field while maintaining organized records of activities.

Comprehensive training will be provided for all aspects of this role.

We are hiring primarily for personality, attitude, and coachability. The right candidate is someone who is friendly with patients, reliable, organized, and open to feedback. Skills will be taught; work ethic and a SALES mindset are non-negotiable.

What We Will Train You On:

You will receive hands-on training and support in all of the following areas:

• Presenting orthodontic treatment plans
• Communicating confidently with patients
• Following up with pending treatment patients
• Organizing and tracking patient follow-ups
• Discussing payment options and balances
• Taking clinical photos and orthodontic X-rays
• Supporting daily office flow and scheduling systems

Your Responsibilities (After Training):

• Guide patients from consultation to treatment start
• Maintain consistent follow-up with patients
• Communicate clearly and professionally with patients and team members
• Take ownership of assigned tasks and outcomes
• Support the clinical and front office team as needed

Ideal Candidate (Most Important):

• Extremely dependable and punctual
• Sales mindset is a MUST
• Outgoing, friendly, and confident
• Highly organized and detail-oriented
• Coachable and receptive to feedback
• Accountable and solution-oriented (a problem solver)
• Comfortable speaking with patients and families

Experience & Requirements

• Dental or orthodontic experience required
• Willingness to learn and improve
• Strong communication skills

Why Join Us

• Full training and mentorship provided
• Clear expectations and support systems
• Long-term opportunity in a high-standards orthodontic practice
• Positive, professional work environment

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• On-the-job training
• Paid sick time
• Paid time off
• Profit sharing
• Retirement plan

Work Location: In person

Collaborate with healthcare professionals • Customer records maintenance • Managing customer accounts • Profit sharing • Patient follow-up care • Customer communication • Paid training • Pricing • Dental office • Microsoft Excel • Promoting products • Account maintenance • Sales experience within healthcare • In-person customer service • Word embeddings • Full-time • Mid-level • Technical support • Health insurance • 401(k) • Paid time off • Attention to detail • Sales growth strategy • Industry trends • Technical presentations (as sales engineering task) • On-the-job training • Relationship selling • Managing sales clients • User support • Organizational skills • Contracts • Lead Tracking • Sales strategy • Patient consultations • Activity sales targets • Orthodontics • Productivity software • In-person • Employee discount • Market performance analysis • Patient education • Closing sales leads • Solution selling approach • Communication skills • Sales follow-up • Retirement plan • Closing sales • Terms and conditions negotiation • Paid sick time • Office record organization