Dental Front Office

About the Role
Join a Team Where You Can Grow

Are you an experienced dental front office professional who enjoys making patients feel welcome, keeping things organized, and being part of a great team?

Perinton Dental Group in Fairport, NY is looking for an experienced Front Desk Administrative Coordinator to join our team. This is more than a front desk position—we're looking for someone who wants to build a long-term career with a respected, patient-focused dental practice and has an interest in taking on additional responsibility and leadership opportunities over time.

What You'll Do
• Welcoming patients and providing a warm, professional first impression
• Answering phones and responding to patient questions
• Managing patient check-in and check-out
• Scheduling, rescheduling and canceling appointments
• Coordinating treatment and helping patients understand their care options
• Explaining procedures, insurance benefits and financial policies
• Verifying insurance coverage and submitting accurate claims
• Assisting with patient billing, payments and financial arrangements
• Managing patient forms and updating demographic information
• Maintaining accurate electronic dental records, treatment plans, x-rays and financial information
• Calculating fees and processing cash and credit card payments
• Working closely with the clinical team to ensure excellent communication and patient flow
• Supporting the day-to-day administrative needs of the practice
• Helping us create an exceptional experience for every patient who walks through our doors

What You'll Bring
Required: • 2–3+ years of experience in a general dental front office role
• Strong knowledge of dental terminology and procedures
• Experience with productive scheduling and appointment management
• Experience with treatment coordination and financial arrangements
• Knowledge of dental insurance, billing and collections
• Experience with hygiene scheduling and patient re-engagement
• Excellent communication and listening skills
• Strong interpersonal and customer service skills
• Excellent organization and time-management abilities
• A positive, upbeat and self-motivated personality
• A professional, friendly and team-oriented approach
• Strong problem-solving and prioritization skills
• The ability to manage multiple priorities in a busy environment
• Attention to detail and a willingness to learn
• A patient-focused, health-centered mindset
Preferred: • Open Dental and Dental Intelligence software experience