Front Office Coordinator | Raio Dental | Hicksville, NY

Dental Front Office Coordinator Location: 180 South Broadway, Suite 2, Hicksville, NY 11801
Compensation: $24-$28 per hour
Patient Mix: PPO / FFS / Medicaid
Schedule: Monday - Friday 8:30 till 6:00 pm
Benefits Eligibility: Employees regularly scheduled to work full time be eligible for benefits.
About the Role We are looking for an experienced dental front office professional to join our Hicksville practice.

This is not simply a receptionist position. We need someone who understands how a busy dental office works and can take ownership of patients, schedules, insurance and collections from beginning to end.

Our Hicksville office is a 9-operatory, multi-provider practice serving a diverse and excellent patient base with a mix of Medicaid and PPO patients. The practice is under new management with significant investment being made in the office, team, systems and patient growth. We also provide centralized revenue-cycle support so the front office is not expected to solve every insurance or billing issue alone.

What You'll Do You should be comfortable independently managing the core front-office workflow, including:
Medicaid eligibility, benefits, prior authorizations/predeterminations and required documentation
PPO insurance verification and understanding patient benefits
Reading a patient ledger and being able to explain balances accurately
Collecting copays, deductibles, balances and treatment payments at the appropriate time helping patients understand their financial responsibility
Following outstanding treatment and helping patients get scheduled
Reappointing patients before they leave, particularly hygiene patients
Keeping providers’ schedules full and productive
Confirming appointments and actively working cancellations and open time
Checking patients in and out efficiently
Understanding when an insurance or billing issue needs to be escalated to our RCM team
Keeping accurate notes and following through on unresolved patient issues
Arriving on time, being dependable and taking ownership of your responsibilities
Requirements
Prior experience working in a dental office with a meaningful Medicaid patient population is required.
You should already understand that Medicaid dentistry has specific authorization, eligibility and documentation requirements and be comfortable working within those processes.
We are especially interested in someone who:
Has strong dental front-office experience
Is comfortable asking patients for money professionally and directly
Can read and understand a patient ledger rather than simply quoting whatever balance appears on the screen
Understands predeterminations/prior authorizations and follows them through to completion
Knows how to keep patients moving through the practice and get them reappointed
Is organized, responsive and reliable
Doesn’t allow unresolved items to sit without follow-up
Highschool Degree or equivalent

Preferred Experience with treatment presentation and financial arrangements
Experience with dental practice management software
Experience in PPO, Fee-for-Service, and/or Medicaid environments
Bilingual skills (if applicable to market)
Benefits
Employees regularly scheduled to work 30 or more hours per week may be eligible for:
Medical Insurance
Dental Insurance
Vision Insurance
401(k) with 4% Employer Match
Paid Holidays
Paid Time Off (PTO)
Continuing Education Support
Insurance benefits begin the 1st of the month following 60 days of employment. Paid holidays become available after 90 days of employment. Benefits eligibility and waiting periods may apply.

Why Join United Dental Corporation?
Established Patient Bases
Supportive Team Environment
Growth and Development Opportunities
Continuing Education Support
Multi-State Practice Network
Long-Term Career Growth

Apply Today
We are actively interviewing qualified Front Office Coordinators and look forward to learning more about your experience and career goals.

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