Front Office- Treatment Coordinator (Bilingual)

Treatment Coordinator

Reports to: Practice Manager
Key Partnerships: Billing, Clinical, Operations
Department: Operations
Salary: (based on experience)
Classification: Non-Exempt
Status: Full Time

About this role: If you are team-oriented and looking for an opportunity to assist patients in our community, by providing a beautiful smile. Come join our team! you would work very closely with the dentist. You would take a big role and help patients understand the dental care that they need for their oral health. In this role, you will assist patients by providing options that most dental offices don’t offer! if you enjoy high paced high-energy environments, you will enjoy this job!

Job Responsibilities:

The Treatment Coordinator must understand and comprehend all of the day-to-day duties of front office staff.
Being able to have a clinical conversation with the patient(s) about the excessive treatment.
Accurately prepare the consent forms and get parental approval before treatment begins.
Explain insurance benefits and limitations, out of pocket expenses and financing options with the patient and/or parent(s) after the exam.
Collect fees per patient’s insurance or visit.
In this role, you will help the office manager send claims, codes
Must be able to understand pre-authorizations, narratives, and sending PA and intraoral pictures.
Provides support to the Greeter and Insurance Specialist.
Clean/maintain front office area/lobby
Perform other duties as assigned

Basic Qualifications:

Education: High School graduate or equivalent
Written and verbal communication skills.
Customer service
Multitasking and prioritizing.
Dependability.
Problem-solving.
Ability to work under pressure.
Attention to detail
Ability to work as a team player

Key Skills and Abilities, Characteristics of a good fit:

Knowledge of computer software applications.
Effective oral and written communication skills.
Ability to communicate effectively with patients and co-workers.
Ability to adhere to safety policies and procedures.
Ability to use good judgment and maintain the confidentiality of information
Strong written and verbal communication skills
Ability to work with minimal supervision, self-starter, and demonstrates initiative
Flexible and innovative; highly adaptable to the dynamic business environment
High engagement; supportive of leadership and role model for company values and guiding behaviors
Strong demonstration of task completion and dedication to detail
Amazing customer service skills, great at building relationships with new people

Benefits:

401(k)
Health (PPO/HSA), Vision, Dental,
Disability insurance (STD/LTD)
Accident Insurance
Life Insurance
Employee, Spouse, and Child Life Insurance Options
Paid Time Off
Holiday Pay
Hep B and CPR Certifications
Career Growth Opportunities
Company provided online learning courses
Competitive Compensation
Paid training
Employee fun days
Holiday celebrations
Employee Assistance Program (EAP)
Perks @ Work, Employee Discount Program
Employee, Spouse, and Child Life Insurance Options
Accident Insurance

Schedule and Location:
Family Smiles Lubbock
Monday-Saturday (alternating Saturdays and Mondays)

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law

Internal ID: CDP100