Front Office Periodontist

Front Office Team Member

Prescott Periodontics | Prescott, Arizona

Job Type: Full-Time / Work Location: In Person

Join Our Growing Team at Prescott Periodontics!

Are you friendly, organized, dependable, and able to stay calm and professional in a fast-paced environment? Do you enjoy helping people, keeping things running smoothly, and being part of a team that takes pride in delivering exceptional patient care?

If so, Prescott Periodontics would love to meet you!

We are a busy, growing periodontal practice committed to providing outstanding patient care and an exceptional patient experience. Our front office team plays a vital role in that mission. From the first phone call to the final checkout, our team members help ensure every patient feels welcomed, informed, and well cared for.

We are looking for a motivated, detail-oriented Front Office Team Member who thrives in a high-volume environment, enjoys working with people, and understands the importance of efficiency, accuracy, and outstanding customer service.

If you are someone who takes initiative, communicates well, works effectively under pressure, and enjoys being an essential part of a collaborative team, we encourage you to apply!

What You'll Do

As a member of our front office team, you will help coordinate the daily operations of our practice and ensure a positive, seamless experience for our patients.

Patient Check-In and Check-Out

· Welcome patients warmly and professionally, creating a positive first impression.

· Manage patient arrivals, departures, and front desk flow efficiently.

· Assist patients with questions and direct concerns to the appropriate team member.

Telephone Management

· Answer and manage a high volume of incoming and outgoing calls in a timely, professional, and courteous manner.

· Schedule appointments, return calls, respond to patient inquiries, and communicate messages accurately.

· Prioritize calls, follow up on outstanding items, and help ensure patients receive timely responses.

· Maintain a calm, helpful, and professional telephone presence, even during busy periods.

Appointment Scheduling and Coordination

· Schedule and coordinate appointments for multiple doctors while maintaining efficient, productive schedules.

· Manage appointment changes, cancellations, and follow-up scheduling.

· Coordinate with clinical staff to support smooth patient flow and minimize scheduling disruptions.

Patient Communication and Teamwork

· Serve as a communication link between patients, doctors, and the clinical team.

· Communicate clearly, respectfully, and accurately with patients and coworkers.

· Help resolve routine concerns and escalate more complex issues appropriately.Patient Accounts and Administrative Support

· Assist with basic insurance questions and communicate benefits information within the scope of the role.

· Collect patient payments and provide accurate payment information.

· Maintain accurate patient records and complete administrative tasks with attention to detail.

· Help keep the reception area organized, professional, and welcoming.

What we’re looking for...

We understand that a great front office team member brings more than experience. We are looking for someone who combines strong organizational skills with a positive attitude, a patient-first mindset, and the ability to keep up with the demands of a busy practice.

Qualifications and Skills

· Experience: At least two years of medical or dental front office experience is preferred. Candidates with strong, high-volume customer service experience are also encouraged to apply.

· Exceptional Phone Skills: Comfortable managing frequent incoming and outgoing calls while maintaining professionalism, accuracy, and a friendly demeanor.

· Multitasking and Prioritization: Able to manage competing priorities, transition between tasks, and stay organized without losing attention to detail.

· Communication: Excellent verbal and written communication skills, including the ability to interact professionally and empathetically with patients.

· Computer Proficiency: Comfortable using computer systems and learning new technology. Experience with Dentrix, Open Dental, or other dental practice management software is a plus.

· Organization and Accuracy: Able to maintain accurate records, manage scheduling details, and follow through on responsibilities.

· Patient-Focused Service: Genuine interest in helping patients feel comfortable, respected, and cared for throughout their visit.

· Teamwork: Dependable, cooperative, and willing to support coworkers to keep the practice running smoothly.

· Adaptability: Able to learn quickly, accept feedback, and adjust to changing priorities in a fast-paced setting.

· Professionalism and Accountability: Takes ownership of assigned responsibilities, communicates when assistance is needed, and follows through on commitments.

Most importantly, we are looking for someone who understands that the front office is central to the patient experience. Reliability, consistent follow-through, excellent communication, and the ability to remain composed during busy periods are essential to success in this role.

Why Join Prescott Periodontics?

We believe our team members make a meaningful difference in the care we provide. As our practice continues to grow, we want team members who are excited to grow with us.

· Competitive Compensation: Hourly pay based on experience and qualifications.

· Benefits Package: Health insurance, paid time off, and a 401(k) plan.

· Professional Development: Opportunities to build your skills, expand your knowledge, and take on additional responsibilities.

· Team Environment: Work alongside professionals who value patient care, teamwork, and a commitment to doing things well.

· Meaningful Work: Play an important role in helping patients navigate their periodontal care with confidence and support.

Is This the Right Fit for You?

This position is ideal for someone who enjoys a busy workday, takes pride in staying organized, and finds satisfaction in helping patients and supporting a team.

You should feel comfortable balancing phone calls, patient check-ins, scheduling needs, and administrative responsibilities throughout the day. We value individuals who are proactive, dependable, receptive to feedback, and committed to maintaining high standards of service.

If you are looking for a position where your contributions matter and you can become an important part of a growing dental practice, we would love to hear from you.

Ready to Join Our Team?

If you are enthusiastic about patient care, confident in your customer service abilities, and ready to contribute to a fast-paced, team-oriented environment, we invite you to apply.

We look forward to meeting you and learning how you can contribute to the Prescott

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person

In-person patient registration • Patient scheduling systems • Dental office • Patient question and concern management • Office activity coordination • Maintaining an organized workspace • Hourly pay • Phone communication • Dental receptionist • Computer literacy • Operations coordination • Greeting customers • Health insurance customer support • Full-time • Greeting dental patients • Assisting medical staff • Phone call screening • Health insurance • Administrative experience • Meeting scheduling • Dental insurance • 401(k) • Medical records • Paid time off • Task prioritization • Dentrix • Organizational skills • Computer skills • 401(k) matching • In-person • Employee discount • Managing patient records • Care coordination • Escalation handling • Communication skills • Open Dental • Entry level • Retirement plan • Office record organization