Dental Front Office

About the Role
Are you the friendly, organized person patients are glad to see at the front desk? Edgewood Dental is a well-established, fee-for-service family practice in San Carlos with a 5.0-star Google rating from 180+ reviews. We are looking for an experienced Hygiene Coordinator to run our hygiene schedule, help patients understand and move forward with their care, and make every visit smooth from the first phone call to checkout.

What You'll Do
• Greet patients, check them in and out, and make every visit feel easy and personal
• Answer calls promptly and turn new-patient inquiries into booked appointments
• Follow up the same day on missed calls, voicemails and web leads
• Manage and coordinate the hygiene schedules for our three hygienists, keeping them full and running efficiently
• Schedule and confirm hygiene appointments, fill last-minute openings and coordinate schedule changes
• Make sure hygiene patients are reappointed before leaving the office whenever possible
• Chart prep for the following week
• Manage recall, overdue hygiene patients and reactivation to support retention and continuity of care
• Communicate with the hygienists and clinical team to keep patient flow smooth and the schedule fully used
• Submit pre-treatment estimates
• Present treatment plans and cost estimates clearly
• Discuss payment options and financing
• Follow up on pending and unscheduled treatment
• Verify PPO benefits and give patients accurate cost estimates before their visit
• Ask happy patients for Google reviews and referrals
• Keep records accurate in Dentrix and follow HIPAA

What You'll Bring
Required: • 2+ years of dental front office experience
• Dentrix experience
• Working knowledge of dental PPO insurance, benefit breakdowns, CDT codes and claims
• Comfortable presenting treatment and discussing fees
• Warm, confident phone manner and great customer service
• Highly organized and detail-oriented
Preferred: • fee-for-service or out-of-network office experience
• RevenueWell experience