Scheduling Coordinator - CBO

Triangle Family Dentistry's AB&B Management is the central billing office for multiple dental practices that provides the following services without patient interface: insurance verifications for treatment, database management for insurance plans, and maintain current eligibility status for patients to ensure proper coverage.

AB&B Management is hiring a Guest Support Coordinator to join our positive, patient-centered dental team.
We are a multi-office dental and specialty practice looking for an energetic, dependable, and growth-minded individual who enjoys helping others and providing excellent customer service.
About the Role
As a Guest Support Coordinator, you will be one of the first interactions our guests have with our practice. You will help create a welcoming experience, answer phones, maintain accurate records, and support our dental offices with professionalism and care.
Key Responsibilities
• Answer phones professionally and follow telephone etiquette protocol.
• Provide excellent customer service to guests and patients.
• Maintain accurate guest accounts, records, and financial information.
• Coordinate with dental offices to help resolve insurance-related issues.
• Follow office policies, OSHA regulations, HIPAA requirements, and brand standards.
• Remain professional, reliable, and calm in a fast-paced environment.
Qualifications
• High school diploma or equivalent required.
• At least two years of customer service experience preferred.
• Dental office experience is a plus.
• Strong communication, organization, and teamwork skills.
• Positive attitude and passion for helping others.
Why Join Us?
If you are enthusiastic, dependable, and looking for a supportive team environment, we would love to meet you. Apply today to join our work family!