Treatment Coordinator Dental Front Office

About the Role
Delhi Dental is searching for a personable and friendly full-time front office team member who is team oriented and hard-working!

Please e-mail [sign in to DentalPost to see current contact info] with a copy of your resume as well as your thoughtful responses to the following questions: 1-What do you enjoy most about working with people? 2-Why are you interested in a career at Delhi Dental? 3-Where do you see yourself in 5 years?

What You'll Do
• Providing an exceptional patient experience by greeting and assisting patients
• Managing patient communication, including answering phone calls, responding to emails and messages, and addressing patient questions
• Scheduling and coordinating doctor and hygiene appointments, managing confirmations, filling cancellations, and reaching out to patients needing earlier appointments
• Presenting treatment plans, maintaining treatment trackers, and coordinating patient follow-up
• Monitoring and optimizing upcoming schedules to ensure appointments are properly organized and schedules remain productive
• Checking out patients, processing payments, and reviewing accounts for outstanding balances
• Assisting with dental insurance, including tracking pre-determinations and following up with patients
• Maintaining accurate patient records, charts, appointment notes, and documentation, as well as performing daily scanning and other administrative duties

What You'll Bring
Required: • Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Exceptional organizational skills and attention to detail
• Ability to multitask, prioritize responsibilities, and manage time effectively
• Comfortable with technology and learning new computer software
• Strong problem-solving skills and ability to take initiative
• Professional telephone etiquette
• Ability to work independently while contributing to a collaborative team
• Dependable, positive attitude, and willingness to learn
• Customer service: 1 year
• Ability to commute to Cincinnati, OH 45238
Preferred: • At least six months of dental office experience
• Sound knowledge of dental terminology
• Experience with dental insurance and treatment coordination
• Experience with Open Dental software (or an eagerness to learn)