Dental Front Office

We are seeking a friendly, organized, and detail-oriented Dental Front Office Coordinator to join our team. The ideal candidate will have strong customer service skills, experience with dental insurance verification and claims processing, and the ability to create a positive experience for patients from check-in to check-out.

Responsibilities

Greet and welcome patients in a professional and friendly manner. Answer incoming phone calls and schedule patient appointments. Verify dental insurance benefits and eligibility prior to patient visits. Explain treatment plans, estimated patient portions, and payment options. Collect copays, deductibles, and outstanding balances. Maintain accurate patient records and update demographic information. Coordinate patient scheduling to maximize office efficiency. Respond to patient questions regarding insurance coverage, billing, and appointments. Work closely with the clinical team to ensure smooth daily operations. Process referrals and obtain pre-authorizations when required. Manage patient communications, confirmations, recalls, and follow-up appointments.

Qualifications Minimum of 3 years of dental front office experience preferred. Knowledge of PPO insurance plans, claim submission, insurance verification, and benefits coordination. Experience with dental practice management software Archy and Open Dental. Strong communication and customer service skills. Excellent organizational and multitasking abilities. Proficient with computers and Microsoft Office applications. Ability to maintain patient confidentiality and comply with HIPAA regulations. Bilingual (English/Spanish) is a plus.