Dental Front Office

About the Role Dental Front Desk Receptionist Join Our Growing Dental Team! We are looking for an experienced, dependable, and patient-focused Front Desk Receptionist to join our growing dental practice. If you are someone who enjoys working with people, has strong dental front-office experience, and takes pride in providing excellent patient service, we would love to hear from you! The ideal candidate will have at least 1–2 years of dental front-office experience, including dental insurance claims, scheduling, re-care, and patient communication. This position will work closely with our Practice Manager to help keep the front office running smoothly and efficiently. We are looking for someone who can work well as part of a team but is also comfortable working independently and taking initiative when needed. Key Responsibilities • Provide a warm, welcoming, and professional experience for every patient. • Answer phones, respond to patient messages, and assist patients with questions and concerns. • Schedule and confirm appointments while maintaining an efficient and productive schedule. • Manage patient re-care and follow-up to help maintain strong patient retention. • Verify insurance benefits and assist with treatment estimates and patient financial discussions. • Submit, track, and follow up on dental insurance claims. • Work insurance aging and assist with resolving outstanding claims and accounts. • Process insurance claims, appeals, and necessary documentation. • Collect patient payments and assist with maintaining healthy accounts receivable. • Review treatment plans and financial information with patients in a clear and professional manner. • Maintain accurate patient records and ensure necessary documentation is completed and scanned appropriately. • Assist with daily front-office organization and workflow. • Support the Practice Manager with daily administrative and operational tasks. • Communicate effectively with the clinical team regarding patient needs, scheduling, treatment plans, and other concerns. • Help identify opportunities for same-day treatment and coordinate with the clinical team when appropriate. • Maintain a positive, professional, and team-oriented environment. • Take initiative to identify problems and help find solutions rather than waiting to be directed. • Perform additional duties as needed to support the practice and team. Qualifications & Experience • 1–2 years minimum dental front-office experience preferred. • Experience with dental insurance claims processing and follow-up. • Experience with dental scheduling and re-care. • Strong patient communication and customer service skills. • Comfortable discussing treatment plans, insurance benefits, and patient financial responsibilities. • Ability to work independently while also being a strong team player. • Excellent organizational and time-management skills. • Strong attention to detail and follow-through. • Professional, dependable, and positive attitude. • Ability to multitask in a busy dental environment. • Experience with Open Dental preferred but not required. • General computer and office software experience. The Right Fit We are looking for someone who is reliable, motivated, organized, and willing to jump in wherever needed. You should be comfortable working independently while also understanding the importance of teamwork and communication. This position will provide support to our Practice Manager with daily responsibilities and administrative tasks. There will also be times when you may need to work independently and confidently handle the front office when the Practice Manager is unavailable. Most importantly, we are looking for someone who genuinely cares about our patients and wants to be part of a positive, growing team. Compensation & Benefits • Compensation: Based on experience • 10 days PTO • Production & Collection Bonus Program • 401(k) • Monday–Friday: 8:00 AM–5:00 PM How to Apply If you are an experienced dental front-office professional looking for a long-term opportunity with a growing practice, please submit your resume and professional references with your application. We look forward to meeting someone who will become an important part of our team and help us continue providing an exceptional experience for our patients!