Dental Front Office

About the Role
FRONT DESK COORDINATOR

Alpharetta | Full-Time

We are seeking a Front Desk Coordinator to join our growing dental practice, Ivry Dental.

This position is ideal for a warm and proactive professional to join our front desk team, who enjoys building relationships with patients, helping them move forward with treatment, and contributing to the growth of a practice. You'll share scheduling, insurance and patient communication with your teammates so the office runs smoothly every day.

Schedule: Tuesday-Thursday 7:30am- 4:30pm and Saturdays from 7:30-2pm

What you'll do:

Patient Communication & Scheduling

• Answer calls professionally and warmly
• Schedule new and existing patients and keep the schedule running efficiently.
• Confirm appointments and Respond to patient via phone, text, and email

Treatment Coordination

• Present treatment plans and financial options
• Review insurance estimates and patient portions
  -Collect payments and coordinate financial arrangements
• Follow up with patients who have outstanding or unscheduled treatment
• Help patients understand the value of recommended care

Insurance Coordination

• Verify insurance benefits
• Obtain pre-authorizations when necessary
• Communicate with insurance carriers regarding patient benefits and treatment coverage

Patient Retention & Practice Growth

• Manage recall and reactivation systems
• Follow up with overdue patients
• Request and manage online reviews
• Help create an exceptional patient experience from the first phone call through treatment completion

What were looking for:

• Bilingual English/Spanish
• 2+ years of dental front office experience preferred
• Confidence presenting treatment and discussing finances and insurance
• Excellent communication and relationship-building abilities
• Highly organized with strong attention to detail
• Ability to work independently and take ownership of responsibilities
• Open Dental experience preferred

Compensation & Benefits:

• $20-$27 per hour, depending on experience
• Performance-based bonus opportunities
• Paid time off
• Dental benefits
• Continuing education
• Room to grow with the practice.

To apply, please email your resume and a brief introduction to:
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Work Location: In person