Dental Treatment Coordinator - Bilingual (English/Spanish)

We are a growing multiple-office dental practice focused on providing a superior patient experience. We are seeking a great talented treatment coordinator who wants to be part of our dynamic team. We have a fun and positive office environment, as we work together as one team to deliver exceptional dental care to our patients.

As a Treatment Coordinator, you are primarily responsible for assisting patients and team members with any tasks involving patients' treatments, that includes but not limited to benefits verification, preparing and presenting treatment plans, scheduling treatments, and addressing any concerns about patient treatments.

Who we are:

• 2000+ 5-star reviews and counting a multi-specialty dental group with multiple locations in Austin and supporting areas.
• Highly Patient-Focused to deliver excellent services
• Dynamic, result-driven, and open communication
• We work hard and also have lots of fun at and outside of work
• Provide solid training and mentorship to grow your career; we have multiple career tracks

Responsibilities:

• Consistently deliver a superior patient experience
• Maintain a full schedule of patients daily
• Assist patients with understanding and accepting their clinical diagnosis
• Prepare, organize, and present treatment plans to patients
• Calculate and collect fees for dental treatments
• Coordinate financial agreements for patient's portion of dental treatment costs
• Administrative duties including checking patients in and out and coordinating payments
• Maintain detailed patient records
• Maintain and clean and well organized office
• Support clinical staff
• Perform other duties as assigned

Requirements:

• Dentrix software experience preferred
• Excellent patient service skills
• Bilingual (English + Spanish) preferred
• Outstanding positive attitude and demeanor
• Strong team work ethics, interpersonal, relationship building skills
• Dental experience preferred
• Management experience preferred
• Demonstrable success in sales preferred
• Determination and persistence to get needed insurance information from insurance representatives
• 1 year or more sales experience preferred
• 1 year or more customer service experience preferred
• Strong focus and attention to detail
• Professionalism in all aspects of job
• Good grooming and professional image
• Strong interpersonal and relationship building skills
• Excellent verbal and written communication skills
• Strong organizational and anticipation skills
• Ability to multi-task and work in a fast-paced environment
• Strong computer skills and the ability to learn new programs as required

Core Values:

• Relationships
• Customer Services
• Humility
• Respect
• Compassion
• Happiness and Fun
• Gratitude
• Team Loyalty
• Communication
• Integrity
• Wellbeing
• Development and Learning

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Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance

Experience:

• Treatment Coordinator: 1 year (Required)
• Dental Front Office: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

Patient treatment planning • In-person patient registration • Spanish • Customer communication • Paid training • Teamwork • Dental office • Patient question and concern management • Customer relationship building • Maintaining an organized workspace • Management • Interpersonal skills • Sales • Medical insurance coverage verification • Dental receptionist • Computer literacy • In-person customer service • Dental insurance • Full-time • Employee relationship building • English • Assisting medical staff • Mid-level • Office • Health insurance • Medical scheduling • Dental insurance • 401(k) • Records management • Tuition reimbursement • Paid time off • Attention to detail • Dentrix • Patient billing • Computer skills • Insurance provider collaboration • Vision insurance • In-person • Employee discount • Patient charting • Clean workspace maintenance • Patient education • Managing patient records • Communication skills • Stakeholder relationship building • Referral program • Dental care patient education